Computer Support Manager

The Computer Support Manager is responsible for a wide range of activities related to computer support such as the implementation, maintenance, and utilization of faculty, staff, and graduate students computers and printers.

The Computer Support Manager duties include the following: install software and hardware as needed/requested for all Industrial Engineering and Biological Engineering personnel regardless of physical location; provide training for computer hardware and software, which includes on-demand, face-to-face, and classroom training; research software and hardware errors and utilize solutions to fix these errors and minimizing system downtime; track inventory for Industrial Engineering to ensure no equipment loss; train one-two student workers to assist with the workload; help set up audio/video for departmental events provide assistance and maintenance in our robotics lab on equipment such as 3D printers, robotic arms and the controllers, and computers that run them

Regular, reliable, and non-disruptive attendance is an essential job function of this job, as is the ability to create and maintain collegial, harmonious working relationships with others.

Bachelor’s degree in computer science, mathematics, or a related field from an accredited institution of higher education * At least six years of experience in computer support, including two years of supervisory experience, Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting * At least eight years experience in computer support including two years of supervisory experience

Preferred Qualifications: * Demonstrated work history that demonstrates providing high-level customer service and computer support, both face-to-face and remote support * Experience with Windows, Linux, and macOS administration * Experience with Citrix XenApp/XenDesktop (Virtual Apps and Desktops)

Knowledge, Skills, & Abilities: * Knowledge of the application of systems analysis and programming in automated information systems * Knowledge of the limitations and use of mainframe and microcomputer hardware and software * Knowledge of supervisory practices and techniques * Knowledge of budgetary procedures * Ability to supervise a small to medium-sized computer support staff * Ability to compile reports and make recommendations concerning hardware/software support functions and budgetary requirements * Ability to analyze computer support system problems and devise corrective measures * Ability to read and interpret technical literature and evaluate product recommendations

Commensurate with education and experience