Flemish Help-Desk For A Dutch Digital Solutions Provider - Hybrid, Bulgaria

Mercier Consultancy is seeking a proactive and customer-oriented Flemish Help-Desk Specialist to support a leading Dutch Digital Solutions Provider. Join us in Bulgaria for an exciting hybrid role where you’ll partner with a dynamic, innovative team to support clients by addressing their technical and digital solution needs.In this position, you will be the first point of contact for Flemish-speaking customers, troubleshooting issues, providing timely solutions, and ensuring a smooth user experience. Your technical aptitude combined with excellent communication skills will be key to resolving customer concerns efficiently and effectively.ResponsibilitiesProvide first-level support to Flemish-speaking clients regarding digital products and servicesDiagnose and troubleshoot technical issues promptly and accuratelyDocument and escalate complex problems to relevant internal teams as neededAssist customers through phone, email, and chat communication channelsMaintain clear and detailed records of customer interactions and resolutionsCollaborate with cross-functional teams to improve product usability and customer satisfactionStay updated on product developments and industry trends to deliver knowledgeable supportFluency in Flemish and English, both written and spoken, is mandatoryExperience in help-desk or customer support roles, preferably in the digital solutions sectorStrong problem-solving skills and a solution-oriented mindsetExcellent communication and interpersonal skills for effective customer interactionAbility to work in a hybrid setup, combining remote and office work in BulgariaFamiliarity with digital platforms and basic technical troubleshootingTeam player with the capacity to work independently and manage multiple tasksCompetitive Monthly SalaryMonthly Performance BonusA Relocation PackagePrivate Health InsuranceTraining & Career DevelopmentHybrid working modelAnd more..

Experience in help-desk or customer support roles, preferably in the digital solutions sector Strong problem-solving skills and a solution-oriented mindset Excellent communication and interpersonal skills for effective customer interaction Ability to work in a hybrid setup, combining remote and office work in Bulgaria Familiarity with digital platforms and basic technical troubleshooting Team player with the capacity to work independently and manage multiple tasks

Competitive Monthly Salary Monthly Performance Bonus A Relocation Package Private Health Insurance Training & Career Development Hybrid working model And more..