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international companies. If you are passionate about people, driven by results, and ready to take your customer support career to the next level, this Dutch-speaking job in Bulgaria could be the perfect fit for you. Key Responsibilities Provide high-quality customer support to Dutch-speaking clients via phone, email, and live chat channels in a professional and timely manner. Accurately diagnose, troubleshoot, and resolve customer enquiries, complaints, and technical issues relating to products or services. Maintain detailed and precise records of all customer interactions using the company’s CRM and ticketing systems. Escalate complex or unresolved cases to the appropriate internal teams, ensuring seamless follow-through and customer satisfaction. Consistently meet and exceed individual KPIs and service level agreements (SLAs) defined by the customer support operations team. Collaborate actively with colleagues and team leaders to share best practices and contribute to a positive

high-performance team culture. Stay current with product knowledge, internal processes, and company policies to deliver accurate and up-to-date information to customers. Participate in regular training sessions, performance reviews, and quality assurance evaluations to continuously improve service delivery. Native or fluent Dutch language skills, both spoken and written, are essential for this role. A valid EU passport is mandatory for eligibility to work on-site in Sofia, Bulgaria. A good command of English for internal communication and training purposes. Previous experience in customer support, customer service, or a related client-facing role is advantageous but not strictly required - we welcome motivated newcomers to the industry. Strong communication and interpersonal skills with a genuine desire to help and support customers effectively. Proficiency with computers, standard office software, and the ability to navigate CRM or support ticketing platforms confidently.

What We Offer Competitive Monthly Salary reflective of your skills and experience in the Customer Support Services sector. Fully Paid Training programme to ensure you are thoroughly prepared and confident before you begin. Comprehensive Health Insurance coverage for your peace of mind. Fully Paid Relocation Package, including your flight to Sofia, airport transfer, and hotel accommodation upon arrival. Monthly Performance Bonus rewarding your hard work, dedication, and results-driven approach. €1,500 Signing Bonus (one-time payment) exclusively for new hires joining our team. Ongoing career development opportunities within a respected international consultancy environment. And Much More… Life in Bulgaria Bulgaria is a country of remarkable beauty, rich history, and an incredibly warm, welcoming culture that makes settling in an absolute pleasure. Sofia, the capital of Bulgaria, is a modern, cosmopolitan city that perfectly blends centuries-old heritage - from ancient Roman ruins to stunning Orthodox cathedrals - with a thriving contemporary lifestyle. Bulgaria enjoys a fantastic climate with warm Mediterranean-influenced summers, colourful autumns, and snowy mountain winters, offering residents access to some of Europe’s best ski resorts and Black Sea beach destinations all within a short journey from the city. One of the most compelling reasons to embrace this Dutch Speaking Jobs In Bulgaria position in Bulgaria is the exceptional quality of life available at a very affordable cost of living compared to most Western European countries. Bulgaria boasts a vibrant food scene, thriving nightlife, excellent public transport, and a growing expat community that makes international professionals feel right at home from day one. Whether you are dining at a traditional Bulgarian mehana restaurant, hiking through the Vitosha Nature Park on Sofia’s doorstep, or exploring the charming old towns scattered across Bulgaria, you will

Dutch Speaking Jobs In BulgariaAbout Mercier Consultancy Group Mercier Consultancy Group is one of Europe’s most respected international recruitment and business process outsourcing firms, specialising in connecting multilingual talent with world-class employers across the continent. With a proven track record of placing thousands of professionals in rewarding careers, we pride ourselves on delivering a seamless, fully supported hiring experience from first contact to your first day on the job. At Mercier Consultancy Group, we don’t just find you a position - we help you build a future. Job Overview This is an outstanding opportunity for Dutch-speaking professionals seeking a dynamic and rewarding Dutch Speaking Jobs In Bulgaria position in Bulgaria within the Customer Support Services industry. Based on-site in the vibrant capital city of Sofia, you will serve as a front-line brand ambassador, delivering exceptional customer experiences to Dutch-speaking clients on behalf of leading