Desktop Support Engineer - Spanish Speaking

This is an excellent opportunity for an experienced IT support professional to join a corporate environment, providing hands-on technical support to users and working closely with Service Desk and specialist IT teams.

Roles & Responsibilities:

• Provide on-site IT support, resolving incidents, service requests and user queries.
• Act as the first point of contact for users requiring hands-on technical assistance.
• Install, configure, replace and maintain computers, peripherals and workplace equipment.
• Provide support for laptops, desktops, docking stations, printers and other IT equipment.
• Support meeting rooms, video conferencing systems, audiovisual equipment and collaboration technology.
• Record and maintain accurate information on incidents and requests using the company’s ITSM system.
• Carry out regular checks of meeting rooms and audiovisual equipment.

• Fluent in Spanish
• Excellent communication and interpersonal skills with a strong customer-service focus.
• Strong troubleshooting and problem-solving abilities.
• Experience diagnosing, prioritising and resolving IT incidents, with a focus on first-time resolution.
• Solid knowledge and experience with: Microsoft 365, including Teams, Outlook and SharePoint.
• Comfortable with Windows/user operating systems.
• Laptops, desktops, peripherals, printers and docking stations
• Wi-Fi, VPN and remote access.
• Experienced with ITSM and/or ticketing systems.

This is a full-time position offering an annual salary of £40,000 - £45,000 + excellent company benefits.

Advancing People Multilingual Recruitment Specialists are now recruiting for a Spanish speaking Desktop Support Engineer on behalf of a leading Spanish based IT Consultancy., Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.