Oracle CX Solution Architect

• Define end-to-end CX solution blueprint aligned to business objectives, customer journeys, and industry best practices
• Design Lead-to-Cash and Service (Request-to-Resolution) business processes and transformation roadmaps
• Drive fit-gap analysis and recommend optimal functional solution leveraging Oracle CX capabilities
• Prepare and present Solution Design Documents (SDD), business flows, and future-state architecture

• Bachelor’s in Engineering / Business / IT (MBA preferred for consulting roles)
• 10+ years IT experience with 6+ years in Oracle CX
• Proven experience as Solution Architect / Functional Architect
• Experience in multiple end-to-end CX implementations and presales engagements
• Strong functional exposure across CX lifecycle and business processes.

• Strong expertise in:

• Oracle CX Cloud (Sales, Service, CPQ, Marketing, Subscription, Field Service, Logistics cloud)
• CRM and Customer Experience transformation strategies

• CX business processes (Lead-to-Cash, Service lifecycle)

• Experience in:

• Business process reengineering and consulting
• Solution blueprinting and functional architecture
• Industry-specific CX use cases and best practices

Work Site: Remote (25% travel is involved based on client request)