Software Setup Technician

This is an entry-level technical opportunity with a technology-focused organization supporting the setup, configuration, testing, and deployment of mobile devices. You’ll work hands-on with iOS, Android, and Windows devices, including operating systems, applications, security software, MDM tools, and inventory systems., * 30% Mobile Device & Software Setup - iOS, Android, Windows, operating systems, applications, security software, and MDM

• 25% Device Diagnostics & Repair - Device inspection, basic troubleshooting, testing, and corrective actions
• 20% Device Configuration & Deployment - Preparing, configuring, testing, and validating devices for field deployment
• 15% Inventory & Documentation Systems - Repair records, device tracking, parts usage, and inventory management
• 10% Microsoft Office & General Technical Tools

Daily Responsibilities

• 45% Hands-On Technical Work - Setting up, configuring, testing, troubleshooting, and preparing mobile devices
• 20% Documentation & Inventory - Recording device conditions, repair activity, parts usage, and inventory information
• 20% Team Collaboration - Working with senior technicians, Technical Support, infrastructure teams, and other departments
• 15% Learning & Process Support - Following established procedures, learning new technologies, and assisting with additional device-related tasks as needed

• High school diploma or equivalent
• 0-2 years of experience in a technical, repair, or support role
• Basic understanding of mobile devices and hardware components
• Familiarity with iOS, Android, and/or Windows devices
• Basic proficiency with Microsoft Office
• Strong attention to detail and organizational skills
• Ability to follow technical procedures and instructions
• Dependable, self-motivated, and receptive to coaching and feedback
• Ability to work effectively as part of a team

Desired Skills & Experience

• CompTIA A+ certification or willingness to pursue certification
• Technical training program, Associate’s degree, or related coursework
• Experience with mobile device repair or consumer electronics
• Familiarity with mobile device management (MDM) software
• Experience with inventory management or asset tracking systems
• Interest in developing a career in IT or technical support