Tier II Helpdesk Tech

Insight Global is looking for an IT Helpdesk Technician to assist a customer of ours in Huntsville, AL. The role involves assembling, configuring, installing, monitoring, maintaining, troubleshooting, testing, and repairing various telephone equipment, PCs, printers, modems, and related hardware and software systems. It includes assisting senior IT personnel with the installation, configuration, maintenance, troubleshooting, testing, and repair of fiber-optic and other data and voice circuits, as well as wide area network and local area network equipment such as transceivers, switches, routers, and cabling. Responsibilities also include assembling and imaging new computers, upgrading user computers with peripheral hardware and software, and providing IT support to end users. This support often requires collaboration with other Technicians and Application Support. The role coordinates network system maintenance and upgrades with vendors and IT staff, recommending system enhancements and modifications.

GED/Highschool Diploma

• 3+ years of IT/Helpdesk related experience in an enterprise level IT environment

• Knowledge of IT end user equipment (PC’s, printers, peripherals), network and voice communications equipment, and other related IT equipment

• Knowledge of cabling installation and troubleshooting

• Knowledge of current Windows operating systems and the Microsoft 365 suite of products

• Ability to communicate clearly and concisely with, and train, non-technical users by phone, or on-site, as to uses of software, hardware, and implementing best security practices

• Knowledge of Active Directory

• Experience using a ticketing system to track and manage issues