Senior Applications Specialist | Enterprise Resource Planning (ERP)

At Logan Health, technology plays a vital role in delivering exceptional patient care. We are seeking a Senior Applications Specialist ERP who thrives at the intersection of healthcare operations and technology. In this role, you’ll serve as a project leader and subject matter expert responsible for implementing, supporting, and optimizing the healthcare information systems that power our organization.

This position partners closely with clinical, operational, and technical teams to translate real-world healthcare needs into effective system solutions. You will help ensure our application systems are functional, integrated, and continuously improving - ultimately supporting caregivers in delivering outstanding patient care.

If you enjoy problem-solving, collaborating across teams, and making meaningful improvements to healthcare technology, this role offers an opportunity to make a real impact.

What You’ll Do

Application Support & Optimization

• Provide high-quality customer service and end-user support, including configuring applications, building system tables/dictionaries, creating user access, troubleshooting issues, and ensuring timely resolution or escalation across our entire ERP system.
• Monitor service requests and system functionality, identify problems and root causes, and lead efforts to resolve issues and improve system performance.
• Collaborate with end users to implement, optimize, and maintain application systems and content.

Project Management & Implementation

• Serve as project manager for the implementation, support, and integration of healthcare information systems.
• Participate in system planning, design, build, testing, training, and go-live activities.
• Manage work plans, timelines, and project tasks while coordinating with users, vendors, and leadership.
• Facilitate project teams and guide decision-making across departments to ensure successful project outcomes.

Systems Integration & Workflow Improvement

• Translate clinical and operational needs into functional system requirements.
• Serve as liaison between end users and software vendors.
• Assist with development of system interfaces, workflow design, table mapping, and specification development.
• Conduct integrated system testing and apply quality management principles to ensure system reliability.

Continuous Improvement

• Demonstrate strong problem-solving, analytical thinking, and issue management skills.
• Support change management and production system updates.
• Stay current with healthcare technology trends and pursue professional development opportunities., At Logan Health, we believe technology should empower caregivers and improve patient outcomes. In this role, you’ll help shape the systems that support care across our organization while collaborating with talented clinical and operational teams.

We offer the opportunity to work on meaningful projects that directly impact healthcare delivery in our community.

Job Specific Duties:

• Provides high quality customer service and end-user support, including, but not limited to; configuring applications, building system tables/dictionaries, creating user access, troubleshooting, and issue resolution with consistent follow-through and timely escalation to vendors and/or leadership as applicable to assigned area(s).
• Identifies problems, probable causes, and impact on operations. Reports problems to the appropriate parties, leads the effort to find solutions, and determines the optimal course of action. Independently and/or collaboratively brings issues to a complete resolution.
• As applicable to assigned area(s); Exhibits project and implementation skills, including understanding of and participation in planning, design and build, testing, end-user training and cutover and go-live activities as applicable to assigned area(s).
• As applicable to assigned area(s); Exhibits knowledge of work plans and manages tasks and timelines. Facilitates group projects toward successful completion of goals, effectively and independently facilitates decision-making with users and leadership in multiple venues and environments as needed.
• Assumes full ownership of all outcomes, start to finish. Multitasks and prioritizes tasks utilizing appropriate critical decision-making skills.
• As applicable to assigned areas; Exhibits an understanding of the integration between modules and the interaction/impact changes cause within the modules. Assists in the development of interfaces, design, workflow, specification development, table-mapping, and testing. Executes testing in an integrated environment while incorporating quality management concepts.
• Exhibits fundamental HIT knowledge and skills including problem-solving, analytical skills, issues management and escalation, change control, production change management, and creation of design specifications or documentation. Exhibits knowledge of hospital and/or clinic workflow and incorporates into problem solving, support, and implementation.
• Pursues opportunities for self-development. Stays current with industry trends as they relate to job responsibilities.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.

Maintains regular and consistent attendance as scheduled by department leadership.

Logan Health operates 24 hours per day, seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Minimum of one of the following:

• Bachelor’s degree in Health Information Management, Computer Science, Health Information Technology, or related field, OR
• 5+ years of healthcare IT or related industry experience
• Experience with Enterprise Resource Planning
• Current Oracle Fusion certification, or ability to obtain within 30 days of hire
• Demonstrated project management experience, including implementation of software application systems
• Strong problem-solving, analytical, and leadership skills
• Excellent verbal and written communication skills, with the ability to communicate effectively with diverse audiences
• Strong organizational skills, attention to detail, and ability to prioritize and manage multiple tasks
• Ability to work independently and collaboratively in a team environment
• Strong interpersonal skills and ability to handle sensitive or confidential information with professionalism
• Solid understanding of personal computers and common software applications (such as Microsoft Office), * Experience working with hospital or clinic application systems
• Experience with Meditech and/or Oracle Fusion
• Experience supporting software application implementation and optimization
• Familiarity with database structures, reporting tools, or data management systems
• Knowledge of healthcare workflows and clinical operations

You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.

And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!

You can make a difference here., Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality., At Logan Health, we’re more than just a healthcare provider - we’re a community. Nestled in the heart of Montana, we are committed to delivering exceptional care to our patients while fostering a supportive and collaborative work environment for our team. As a member of Logan Health, you’ll be part of a dynamic team that values compassion, innovation, and excellence. We offer opportunities for growth, comprehensive benefits, and a chance to make a meaningful impact in the lives of those we serve. Come join us and experience the Logan Health difference, where your passion meets purpose in a place, you’ll be proud to call home., Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at www.billingsclinic.com/aboutus