Amazon Connect Developer

Avanciers LLC

Richardson, United States

11 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Application Programming Interfaces (APIs) Amazon Web Services Component-Based Software Engineering Application Integration Architecture Interactive Voice Response Cloud Computing Code Review Python (Programming Language) Software Engineering Systems Integration Strategies of Testing Amazon Connect

+8 more

Chatbots Reliability of Systems AWS Lambda Virtual Agents Restful APIs Amazon Lex Api Management Serverless Computing

Job description

We are seeking an experienced Amazon Connect Developer to design, develop, integrate, and support enterprise Contact Center as a Service (CCaaS) solutions using Amazon Connect, Amazon Lex, Amazon Bedrock, AWS Lambda, and Python., * Design and develop end-to-end CCaaS solutions using Amazon Connect, Amazon Lex, and Amazon Bedrock.

Develop and configure IVR call flows, contact flows, routing strategies, and conversational AI solutions.
Integrate Amazon Connect with Amazon Lex, AWS Lambda, Bedrock, APIs, and other AWS services.
Develop application components and integrations using Python.
Participate in requirements gathering, technical design, development, testing, deployment, and production support.
Translate business requirements into scalable and reliable technical solutions.
Participate in application design and architecture discussions and document technical decisions.
Perform code reviews, maintain code repositories, and implement enhancements and fixes.
Develop and execute test strategies and troubleshoot application defects.
Monitor and resolve production issues and recommend preventive solutions to improve system reliability.
Create technical documentation, training materials, support procedures, and knowledge-base documentation.
Collaborate with business stakeholders, architects, developers, QA teams, and other cross-functional teams.

Requirements

The ideal candidate will have strong hands-on experience with Amazon Connect, IVR, conversational AI, AWS services, and contact center application development, along with the ability to work across the complete software development lifecycle., * Amazon Connect

Amazon Lex V1/V2
Amazon Bedrock
AWS Agentic AI Services
IVR / Contact Center Concepts
AWS Lambda
Python
AWS cloud services and integrations
Contact Center as a Service (CCaaS)
Conversational AI / Virtual Agents
REST APIs and application integration
Software Development Life Cycle (SDLC)
Production support and troubleshooting

Preferred Qualifications

Experience developing conversational AI and virtual-agent solutions using Amazon Lex and Amazon Bedrock.
Experience integrating Amazon Connect with Lambda and other AWS services.
Experience with AWS serverless technologies and cloud-based application development.
Experience with API integrations and enterprise contact center platforms.
Experience working in Agile/Scrum development environments.
Strong analytical, troubleshooting, communication, and collaboration skills., * Bachelor’’s degree or foreign equivalent from an accredited institution required.
Three years of progressive experience in the specialty may be considered in lieu of each year of education.
This position may require relocation and/or travel to the assigned work/project location.
Candidates must be legally authorized to work in the United States.