Amazon Connect Developer

Akshaya Inc

United States

9 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Java (Programming Language) Amazon S3 Application Integration Architecture Systems Engineering Cloud Engineering Customer Interaction Management (Software) Data Warehousing Amazon DynamoDB Python (Programming Language) Node.Js Queue Management Systems Staffing Software

+10 more

Systems Integration Amazon Connect Enterprise Software Applications Information Technology Tools for Reporting Functional Programming Cloudwatch Amazon Lex Serverless Computing Programming Languages

Requirements

10+ years of experience in systems engineering, cloud engineering, contact center engineering, or application integration roles.

3+ years of hands-on experience designing, building, and supporting Amazon Connect solutions.

Strong knowledge of Amazon Connect components, including contact flows, queues, routing profiles, users, security profiles, hours of operation, prompts, attributes, CTRs, and real-time metrics.

Hands-on experience with AWS Lambda, Amazon Lex, Amazon DynamoDB, Amazon CloudWatch, and Amazon S3.

Experience developing serverless integrations and automation using Python, Node.js, Java, or similar programming languages.

Experience with contact center technologies, telephony concepts, SIP, IVR, ACD routing, call recording, call transfers, callback, and queue management.

Experience integrating Amazon Connect with enterprise systems such as CRM, claims platforms, eligibility systems, knowledge bases, workforce management tools, reporting platforms, or data warehouses.

Strong understanding of production support practices, monitoring, alerting, incident management, root cause analysis, and change management.

Ability to create clear technical documentation and communicate complex technical concepts to business and technical stakeholders., Bachelor s degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent professional experience.