IT Support Lead

Robert Half is actively partnering with an Austin-based client to identify an IT Support Lead (contract). In this role, you will serve as the primary technology support resource for a growing Austin office of approximately 150 employees. This highly visible role will act as the local face of IT, providing hands-on end-user support while partnering with global technology teams to ensure a seamless employee experience. This role is onsite in Austin, Tx., * Serve as the primary onsite IT support resource for the Austin office.

• Provide Level 1 and Level 2 support for hardware, software, and end-user issues.
• Act as the local escalation point and coordinate with remote IT teams when necessary.
• Support employee onboarding, offboarding, account provisioning, and equipment deployment.
• Administer endpoint management platforms, including device provisioning, configuration, and lifecycle management.
• Troubleshoot Mac and Windows devices, mobile devices, and peripheral hardware.
• Support cloud-based productivity and collaboration tools.
• Assist with user access management and application support.
• Support video conferencing technologies and conference room equipment.
• Maintain accurate asset inventory and support documentation.
• Troubleshoot networking, connectivity, and virtual desktop environment (VDI) issues.
• Manage and prioritize service requests, incidents, and escalations in a fast-paced environment.
• Identify opportunities to improve processes, user experience, and operational efficiency.

• 8+ years of experience in IT support, desktop support, or endpoint administration.
• Experience supporting both Mac and Windows environments, with a strong focus on Mac devices.
• Experience with endpoint management tools such as Jamf and/or Microsoft Intune.
• Strong troubleshooting skills across hardware, software, networking, and SaaS applications.
• Experience supporting cloud-based productivity platforms.
• Excellent customer service and communication skills.
• Ability to work independently and manage competing priorities.
• Experience with ticketing systems and IT service management processes.
• Comfortable working in a highly visible role with significant end-user interaction., * Experience administering Jamf Pro in an enterprise environment.
• Familiarity with VDI technologies and Windows virtual desktop environments.
• Experience supporting identity and access management platforms.
• Basic scripting experience with Bash, Python, or similar technologies.
• Working knowledge of ITIL principles and best practices.
• Experience supporting collaboration tools, video conferencing systems, and modern workplace technologies.

• Healthcare (medical, dental, and vision plans)
• 401(k) and retirement plans
• Commuter benefits
• Employee and vendor discounts
• Employee Assistance Program (EAP)
• And many more! Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.