Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to support day-to-day technology needs for a manufacturing environment in Holland, Michigan. This Long-term Contract position focuses on preparing end-user equipment, supporting workstation readiness, and resolving common desktop issues so employees can work efficiently. The role is well suited to someone who enjoys hands-on technical work, organized asset handling, and responsive user support in a fast-paced setting., Prepare laptops for deployment by imaging or building devices and verifying that required company applications are installed and ready for use. Receive newly delivered hardware, organize equipment into inventory, and distribute assigned assets to employees as needed. Process returned devices by evaluating condition, identifying technical issues, cleaning equipment for redeployment, or coordinating disposal when items are no longer usable. Set up employee work areas by installing IT hardware, mounting monitors, and arranging cabling neatly to support a functional workspace. Provide front-line support for endpoint problems, including diagnosing and resolving issues related to Windows 10 and Microsoft Office applications. Track and update support activity through service desk tickets to maintain accurate records and timely resolution of requests. Assist with basic account and access-related tasks within Active Directory as part of end-user support activities.

Hands-on experience in help desk, desktop support, or a similar end-user support role. Working knowledge of Microsoft Windows 10 and general Microsoft Windows environments. Familiarity with Microsoft Office Suite troubleshooting and common desktop application support. Basic troubleshooting skills for laptops, monitors, peripherals, and other endpoint devices. Experience using ticketing or service desk systems to document and manage support requests. Understanding of Active Directory for routine support tasks such as user and device administration. Ability to handle hardware setup, asset coordination, and workspace equipment installation with attention to detail., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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