Application Support Specialist

Grapevine Colleyville

Grapevine, TX, United States

24 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

1 year minimum

Working hours

Shift work

Job source

api.schoolspring.com

Tech stack

Microsoft Windows Android Software Development Apple IOS Apple Mac Systems Computer Literacy Print Servers Microsoft InTune Casper Suite CompTIA Strata - IT Fundamentals

Job description

This position offers an opportunity for professional development in advanced technical support and foundational systems administration. The Application Support Specialist will be responsible for the resolution of escalated support requests, the diagnosis and remediation of complex technical issues, and contributions to system maintenance and administration., * Investigates and resolves escalated support tickets, collaborating with system administrators and engineers as needed.

Provides expert technical support for assigned applications, resolving intricate problems efficiently.
Creates and maintain detailed documentation and knowledge base articles
Provides expert-level support for interactive display and digital signage systems
Provide support for device enrollment, configuration, and management
Network Printing Support: Provide expert-level troubleshooting for complex printer connectivity, driver, and printing service issues
Utilize and modify existing scripts to meet specific needs
Project Participation: Coordinate technology-related tasks within campus projects, including deployments, setups, and troubleshooting

Requirements

Bachelor’s degree or equivalent professional experience.
Minimum of 1-2 years of experience in application support, technical support, or a related IT role.
Relevant certifications (A+, Net+, CompTIA A+, CompTIA IT Fundamentals+, Google

Required Knowledge and Skills: Admin) are not required but highly valued

Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly
Exceptional troubleshooting and problem-solving skills
Strong understanding of endpoint operating systems (Windows 11, macOS, Android, iOS) and their configuration
Basic working knowledge in endpoint management platforms such as Google Device Management, Microsoft Intune, JAMF or Meraki MDM.
Ability to create and maintain detailed documentation and knowledge base articles.
Ability to work with diagnostic and troubleshooting tools, Requires strong analytical and problem-solving abilities, with the ability to manage multiple priorities and perform under pressure

Occasional lifting of equipment up to 25 pounds and prolonged periods of computer use

Occasional after-hours or weekend work may be required for system maintenance and support