Applications Support Technician

Provide technical support to customers by troubleshooting software-related issues via phone, email, remote tools, or in-person assistance. Assist supervisors and vendors with installing, updating, and maintaining system, utility, and application software, including: ASU Google and O365 email systems Virtual Desktop Infrastructure (VDI) for labs and remote access Managing user access within various software systems Software packaging, deployment, and updates Perform additional duties as assigned to support the department’s operations.

Work Schedule: Standard operating hours are 8:00 AM - 5:00 PM, Monday through Friday. Student technicians must schedule their work hours within this time frame but may occasionally be asked to assist with events or support needs outside standard hours.

Must be a currently enrolled student, registered for classes, and in good academic standing. Must maintain a 2.0 GPA or higher. Basic understanding of computer software and basic troubleshooting ability; Ability to work individually and also with team members; Must effectively communicate one on one with end users; Ability to efficiently manage your time in a fast-paced work environment Preferred Qualifications Experience with the following is preferred but not required: Windows OS Mac OS VDI Horizon Software Packaging and Deployment (KACE/SCCM/Intune) Microsoft Office Suite (0365) Computer programming Mobile devices Active Directory Services