Salesforce Application Support Analyst

Administer and support the Salesforce platform, providing direct, hands-on assistance to end users.

• Manage and resolve a high volume of support tickets, ensuring timely and detailed responses.
• Troubleshoot and resolve issues related to Salesforce and third-party system syncs.
• Deliver excellent customer service, demonstrating patience, professionalism, and a positive attitude.
• Communicate effectively with users, including video meetings and regular status updates on tickets.
• Document ticket updates thoroughly and ensure tickets are properly closed upon resolution., Under the direction of the IT Application Manager, this position is responsible for the continuing deployment and development of vendor-proprietary hospital application software ne…
• 1 month ago

Prioritize and manage multiple support tickets simultaneously, demonstrating strong time management skills.

• Work collaboratively and efficiently in a 100% remote, distributed team environment.
• Participate in a rotating Saturday shift every 3-4 months, with adjusted weekday hours as needed.
• Minimum 2 years of experience in application support for Salesforce required.
• Comfortable working in a fast-paced, dynamic environment.
• Must have a LinkedIn profile for candidate submission.