SAP Service Management Consultant, Apple

Participate in requirements gathering with stakeholders across business units and assist in validating specifications to ensure alignment with business objectives and ERP capabilities Contribute to solution architecture design by assisting in customizing modules and features of ERP package, based on detailed business requirements Develop and integrate new features into existing applications, conduct code reviews and maintain the codebase for stability and compliance Participate in system integration efforts by configuring interfaces, executing ETL processes, and ensuring consistent data flow between ERP and other applications Assess ERP system performance to identify enhancement opportunities and to ensure that ERP customizations are in compliance with security measures and regulatory standards Develop comprehensive documentation for ERP customizations and deliver user training to facilitate effective knowledge transfer

The ability to handle end to end ERP package customization and implementation A knack for translating complex requirements into actionable development tasks. A passion for design and hands-on coding experience A collaborative spirit and excellent communication skills with cross-functional teams and client stakeholders, * SAP experience with experience in Service Management (SM)/Customer Service (CS)

• Experience working in implementations, rollouts/support projects
• S/4HANA hands-on work experience and good understanding of BTP cloud applications
• Advanced knowledge on - Service Notification, Service orders, Warranty and billing
• Strong process knowledge of Sales and Distribution, Repairs and Service Notifications, Warranty and Contracts, Settlement Management.
• Experience with SAP enhancement technologies including user exits, BADIs, IDOCs, BAPIs
• Ability to read and debug ABAP codes.
• Experience creating functional specifications for RICEF Objects.
• Exposure to SAP BRF+, SAP BTP applications
• Customer service master data - Equipment master, warranty master, functional location, counters etc., * Preferred: Exposure to AI/Automation tools
• Knowledge on idocs - setup of partner profile, creating segments, testing idocs.
• Worked on Interfaces with both SAP and non-SAP systems.
• Excellent written and verbal communication skills.
• Ability to work independently with minimal supervision and work on multiple projects simultaneously
• Excellent Analytical and Communication skills
• Excellent Planning and Co-ordination skills
• Coordination with Cross Functional Teams, ABAP team, client managers, understand business requirements, Preparing Functional Specs, coordinate design/development with offshore team, provide regular status updates, lead business playbacks, coordinate with third party application teams, plan and coordinate testing, prepare for project go-live & reach out to larger Infosys competency / teams for inputs etc, * Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• All applicants authorized to work in the United States are encouraged to apply.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem., The Infosys Retail, Consumer Goods, and Logistics unit stands as a globally respected partner of choice, dedicated to helping clients achieve their business goals through cutting-edge technology and seamless services. Our unit offers a dynamic forum where projects and teams can effectively learn, adopt, and excel in all technologies. We foster a vibrant community that leverages shared skills and experiences to deliver high-quality, value-enhanced solutions. Join us and become part of a team that drives innovation, operational efficiency, and sustainable growth in the retail, consumer goods, and logistics sector. Together, we can shape the future of these industries and achieve remarkable success.