IT System Administrator

Support the Nord Anglia Schools and India Office operations in accordance with Global Strategies. Implement and maintain a light version of ITIL for our India office and schools along with a feedback loop for continual improvement. This role will own the process and coordinate with the global team and other regions. Core functions include service desk management and escalation along with incident management, problem management, request fulfilment, access management, change management and knowledge management. The Operations Service Manager will drive operational improvement. Establish KPIs to create a baseline and track improvement. Establish effective working relationships with support teams and contacts throughout NAE., All post holders in regulated activity (having regular unsupervised contact with children) are subject to appropriate national and international vetting procedures including satisfactory criminal record checks from both your country of residence/birth and any country of residence within the last 10 years.

• Understands service desk operations and tools such as ServiceNow.
• Managing servers (windows & Linux) - Patching, backup etc.,
• Designing and maintaining LAN & WAN devices such as Routers, Switches, VLAN and IP address management
• M365 administration
• Active Directory & Azure AD
• Experienced in the creation and deployment of policies and standard operating procedures.
• Trained in computer software and hardware support, including servers and systems.
• Vendor Liaison & management
• SQL Server Maintenance

Nord Anglia Education is the world’s leading premium schools organization. Our family of 61 schools is united by a common philosophy - to be ambitious for our students, people and schools. We believe there is no limit to what our students can achieve and our approach supports every child to succeed academically, socially and personally. The India Region encompasses 5 schools across India., At Nord Anglia Education we are committed to providing a world class, safe, happy environment in which children and young people can thrive and learn. We are committed to safeguarding and promoting the welfare of all our pupils where we embrace all race, abilities, religions, genders, and cultures.