IT System Administrator

Our client is seeking an IT System Administrator to join their technology team and help keep core infrastructure secure, stable, and running smoothly. This role supports the day-to-day health of the Microsoft environment and serves as a key point of escalation for complex technical issues., * Administer and maintain core infrastructure, including on-premises Active Directory, Microsoft Entra ID, Microsoft 365, Windows Server, and supporting services.

• Monitor systems for incidents and respond quickly to restore service and minimize business impact.
• Manage and resolve escalated incidents and service requests while upholding system stability, performance, and compliance standards.
• Work the ServiceNow ticket queue, prioritizing and resolving requests in a timely manner.
• Create and maintain clear documentation, including standard operating procedures, runbooks, and infrastructure diagrams, and continuously improve them for accuracy and long-term use.

• Hands-on experience administering Active Directory, Microsoft Entra ID, Microsoft 365, and Windows Server environments.
• Proven ability to troubleshoot, diagnose, and resolve infrastructure incidents, including escalated issues, in a fast-paced setting.
• Experience working in an IT service management platform such as ServiceNow, with strong ticket prioritization and follow-through.
• Working knowledge of system monitoring, operational standards, and compliance requirements.
• Strong documentation skills, with the ability to produce clear procedures, runbooks, and technical diagrams.
• Excellent communication and problem-solving skills, with a collaborative, service-oriented approach.