IT Specialist

• Provide technical support by resolving issues and answering queries related to computer hardware, software, network, and telecommunications systems via telephone
• Diagnose, identify, isolate, and analyze technical problems using historical database records to determine root causes
• Escalate complex issues to product line specialists as needed to ensure timely resolution
• Maintain and update detailed records and tracking databases to ensure accurate documentation of support activities
• Monitor and identify recurring issues or patterns of problems, and notify management for further investigation or action

Do you have experience in Video conferencing systems operation?, Do you have a High school diploma or GED?, * High school diploma or equivlent

• Minimum of five (5) years of experience in Information Technology to include:
• Providing support to Emergency activities providing general situational awareness of the environment
• Performing routine and emergency actions and communications
• Performing routine and emergency actions critical to Operations center support including voice communication, message routing, and voice and video conference configuration and operation
• Scheduling and Operating VTC and POLYCOM Teleconferences
• Identifying when equipment and infrastructure is fully operational, partially operational, or not operational
• Performing minor troubleshooting
• Initiating the appropriate notification procedures to address outages / degradations per relevant checklists, SOPs that specify these procedures including submitting trouble tickets

4.34.3 out of 5 stars Annapolis Junction, MD 20701 $70,000 a year, Pulled from the full job description

• Referral program
• AD&D insurance
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * $70K/ year
• Medical, dental, and vision insurance
• Non-matching 401K - You enjoy our support without having to contribute to get it!
• Basic Life and AD&D Insurance provided at no cost to eligible employees
• Access to Chiron’s catalog of self-paced training courses
• Two Paid Time Off (PTO)/Retirement Plan Options
• 10K employee referral bonus program

Based in Columbia, MD, Chiron Technology Services, Inc. is a cybersecurity firm that provides public sector and commercial clients with cyber training, Information Assurance (IA), and engineering services. Chiron is comprised of engineers, analysts, and subject matter experts who have years of real-world practical experience solving industry’s most difficult challenges. Chiron takes a proactive posture for our customers while complying with industry standard engineering and IA policy.