Test Specialist - Senior - Mid

The Senior Test Specialist will lead complex testing activities while remaining hands-on in test design, execution, defect analysis, and release validation. The role will provide deep coverage across Energy & Utilities Cloud, OmniStudio and OmniScript, the Salesforce Clean Energy Module, Service Cloud, Sales Cloud, Data Cloud, integrations, data migration, security, and end-to-end utility customer processes. This individual will mentor other testers, coordinate cross-system test scenarios, identify quality risks, and communicate practical recommendations to onshore stakeholders and delivery leadership., 1. Lead test analysis and execution for complex Salesforce workstreams while remaining hands-on in scenario design, testing, defect investigation, and release validation.

1. Define and review coverage for Energy & Utilities Cloud, OmniStudio and OmniScript, the Salesforce Clean Energy Module, Service Cloud, Sales Cloud, Data Cloud, integrations, migration, security, and utility customer journeys.
2. Coordinate end-to-end scenarios across Salesforce, SAP BTP, customer APIs, data platforms, and downstream enterprise systems.
3. Review requirements and acceptance criteria for testability, identify gaps and dependencies, and guide test-data and environment readiness.
4. Lead defect triage and retest planning, communicate business impact and quality risk, and support evidence-based release decisions.
5. Mentor testers, improve test assets and standards, and coordinate effectively across onshore and offshore delivery teams.
6. Support SIT, regression, integration testing, data migration validation, UAT preparation, cutover rehearsal, production validation, and hypercare.

1. 7+ years of relevant enterprise delivery experience, including senior-level ownership of complex workstreams, mentoring, and delivery quality.
2. Senior hands-on QA experience on complex Salesforce, CRM, customer information system, or enterprise transformation programs.
3. Strong hands-on testing experience with Salesforce OmniStudio and OmniScript, including guided flows, validations, integration behavior, exceptions, and end-to-end outcomes.
4. Experience leading complex testing across Service Cloud, Sales Cloud, Data Cloud, integrations, APIs, data migration, security, and end-to-end business processes.
5. Ability to lead test design, mentor team members, coordinate distributed delivery, investigate defects, and communicate release risk clearly.
6. Strong verbal and written communication skills, including direct interaction with onshore stakeholders and clear explanation of technical and business impacts.
7. Experience working in Agile or iterative delivery environments with cross-functional onshore and offshore teams.
8. Experience using enterprise-approved AI-assisted tools where appropriate, with independent validation of outputs., 1. Experience testing Salesforce Energy & Utilities Cloud in an enterprise implementation.
9. Experience testing the Salesforce Clean Energy Module or comparable clean-energy program workflows.
10. Utility customer information system or regulated-industry testing experience; API testing, test automation, data validation, performance testing, or enterprise test-management experience is also valued.
11. Salesforce, ISTQB, Agile, QA, or cloud certifications; experience supporting cutover governance, hypercare, production validation, and operational readiness is also valued.