IT Technical Support Analyst 1-3 (CPG)

Provides technical support for hardware, software, networking, applications, and state-issued equipment while assisting users and resolving technical issues., A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles., + Performs a variety of technical support activities that may include end user support, networking support, database infrastructure support, applications support, etc.

• Maintains inventory of information technology assets by running and reviewing reports, preparing requisitions, and coordinating deliveries. May also scan service tags of equipment, enter data in the asset management system and participate in onsite validation of property.

• Performs network and application performance monitoring; resolves problems either by using standardized procedures or through root-cause analysis. May provide guidance to lower-level personnel to assist in training on more complex requests.

• Determine solutions for all levels of technical support requests; confers with higher-level IT personnel as needed on the most complex requests.

• Performs configuration, troubleshooting, etc. using standardized and non-standardized procedures for information technology hardware and/or software.

• Updates statuses of technical support work orders in the appropriate system(s). Trains end users on supported technologies., Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to)

• Strong troubleshooting and problem-solving skills.

• Communication and customer service

• Technical knowledge and adaptability

• Organization

• Ability to work together and part of a team

This is a diverse, hands-on role that provides exposure to multiple areas of IT and opportunities to solve challenging problems.

Minimum Qualifications

Three years of experience in information technology; OR

Six years of full-time work experience in any field plus one year of experience in information technology; OR

An associate’s degree in information technology plus one year of experience in information technology; OR

A bachelor’s degree plus one year of experience in information technology.

A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field., Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field., Do you have any experience with LaserFische DMS and SQL pr SSRS? If yes, please give the number of years of experience. If no, enter “No Experience”

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Do you possess (24) twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field?

Appointment Type: Probational Appointment - up to 24 months

Career Progression:This position does participate in a Career Progression Career.

Compensation: The salary offered will be determined based on qualifications and experience.

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities., As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.