IT Operations Support Specialist

• Support a multi-shift manufacturing operation with flexibility for days, nights, and weekends as needed.
• Provide technical support for plant applications, infrastructure, operating systems, and end-user tools; troubleshoot incidents; analyze system and process issues; coordinate escalations; and work closely with business IT, plant owners, engineers, and global support teams to prioritize fixes and continuous improvement opportunities.
• Maintain, enhance, and integrate plant applications and hardware, support Cisco network equipment, Windows/Linux physical and virtual servers, and IIOT deployments using iOS and Android devices.
• Develop accurate support documentation, follow standard support processes, and assist with workload coordination across the site IT team.

• Candidates should be eager to learn manufacturing operations, adapt quickly to new technologies, and work effectively in a fast-paced, high-pressure environment.
• Strong communication, multitasking, problem-solving, customer support, and cross-functional collaboration skills are essential, along with the ability to engage all levels of plant leadership, hourly teams, and global IT partners.
• Preferred or learnable technical skills include server administration (Windows/Linux), Cisco networking, Active Directory/ADFS, virtual servers, Mac/iOS/Android support, Office 365, SharePoint, PowerShell, Power BI, HTML, and basic scripting or automation concepts.
• Experience with Dell/HP hardware, plant automation, manufacturing execution systems, and our manufacturing systems is a plus.

Skills Required:

• Administration

Experience Required:

• Specialist Exp: 5+ experience in relevant field

Experience Preferred:

• The Livonia Transmission Plant IT Engineer plays a key role in supporting the technology, systems, and applications that help keep plant operations running efficiently across four transmission lines.
• This position is responsible for troubleshooting technical issues, supporting plant infrastructure and manufacturing systems, and partnering with cross-functional teams to drive process improvements and modernization initiatives, including IIOT.
• It is an excellent opportunity for a motivated candidate to expand both IT and manufacturing knowledge while contributing to operational reliability, efficiency, and continuous improvement in a fast-paced production environment.

Education Required:

• High School Diploma / GED

At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way. We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years! FastTek Global is financially strong, privately held company that is 100% consultant and client focused. We’ve differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you’ve heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies. Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match