Tech Support Lead Engineer

Must have skills: Experience in technical support or troubleshooting roles. Familiarity with monitoring and logging tools (e.g., Datadog, Grafana, Kibana, …). Knowledge of APIs, services, and client-server architecture. Understanding of incident management, triage, and escalation. Proficiency in English for clear communication. Nice to have: Linux/UNIX and scripting skills. Experience with RESTful APIs and JSON. Knowledge of AWS, Docker, Kubernetes. Familiarity with ticketing tools (Jira, Zendesk) and SQL/NoSQL databases. We use these technologies, so it would be a plus if you have experience in: Django/Flask PostgreSQL Redis Celery with RabbitMQ Experience working on agile methodology Event communication between services

AWS, Docker and Kubernetes Benefits & Perks Opportunity to have a real impact in a high-growth global category leader 40% discount on all Fever events and experiences Home office friendly anywhere in Spain Relocation package for international candidates Responsibility from day one and professional and personal growth Great work environment with a young, international team of talented people to work with! Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee. English Lessons Gympass Membership Possibility to receive in advance part of your salary by Payflow. Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance. Thank you for considering joining Fever. We cannot wait to learn more about you! If you want to learn more about us: Fever’s Blog | Tech.Eu | TechCrunch Fever is committed to creating an inclusive and diverse workspace where everyone’s background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply! If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey. If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice

We’re Fever , the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let’s discuss this role and what you will do to help achieve Fever’s mission. Behind the user-friendly iOS and Android apps and webpage that work across the world is the engineering team. We are in charge of creating, developing, improving, and maintaining all Fever services so that more people can have an amazing experience.