Cloud Security Engineer

• Design and implement secure cloud architectures across our AWS environments
• Build and maintain protective and detective controls that improve visibility into threats across our cloud environments
• Develop detection engineering capabilities that identify attacker behaviour and reduce time to detection and response
• Lead cloud security investigations and incident response activities in partnership with engineering teams
• Participate in a shared on-call rotation and help coordinate containment, remediation, and recovery efforts during security incidents
• Build automation that improves the scalability, reliability, and effectiveness of security controls
• Partner with infrastructure teams to embed security into cloud platforms, infrastructure-as-code workflows, and engineering practices
• Develop and improve cloud security standards, guidance, and best practices across Fin
• Drive security initiatives from problem definition through design, implementation, and measurable outcomes
• Assess emerging threats to cloud environments and help evolve our defensive capabilities
• Help shape our AI-first approach to security, including AI-assisted detection, automated investigations, continuous monitoring, and emerging defensive capabilities
• Support the secure adoption of AI-assisted software development tools and engineering workflows

Technologies:

• AI
• AWS
• Claude Code
• Cloud
• Support
• Security
• Windows

• Proven experience in cloud security, security engineering, detection engineering, or a closely related field
• Strong experience securing and operating production AWS environments
• Deep understanding of cloud security principles, modern attack techniques, and security best practices
• Experience building or operating detection, monitoring, or threat detection capabilities
• Hands-on experience investigating security incidents, leading technical investigations, and driving remediation efforts
• Experience implementing security controls across cloud platforms and production environments
• Strong programming skills and experience building automation, tooling, or operational workflows
• Experience working with infrastructure-as-code practices and modern cloud-native technologies
• Comfortable using modern AI-assisted development tools to improve productivity and engineering effectiveness
• Ability to communicate security concepts clearly and collaborate effectively with engineering teams
• A pragmatic approach to balancing security, customer impact, and engineering velocity
• Bonus: Experience building detection engineering, threat hunting, or security operations capabilities at scale
• Bonus: Experience with cloud-native security platforms, CNAPP technologies, or large-scale cloud security monitoring
• Bonus: Experience applying AI to detection, response, threat analysis, or security operations workflows
• Bonus: Familiarity with AWS networking, identity, and cloud security patterns
• Bonus: Experience working across both large-scale SaaS environments and high-growth companies, paid maternity leave, six weeks paternity leave, Cycle-to-Work support, and hybrid working with at least three days per week in the office. We value a radically open and accepting culture, and we are committed to Equal Employment Opportunity.

We are Fin, the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market, helping businesses deliver always-on customer support across service, sales, and ecommerce. Founded in 2011, we are one of the fastest growing companies and one of the largest private software companies in the world, with nearly 30,000 global businesses using our products. Our Cloud Security team protects the platforms that power Fin, working closely with infrastructure and product engineering to secure cloud environments, detect threats, respond to incidents, and build the security foundations that let teams move quickly with confidence. We offer competitive salary and equity, weekday lunch, snacks, a fully stocked kitchen, regular compensation reviews, unlimited access to Claude Code and best-in-class AI tools, pension match up to 4%, comprehensive health and dental insurance, flexible paid time off