IT Assistant

functioning of the company’s systems, equipment, and technological tools. The ideal candidate will have experience in technical support, incident resolution, and basic administration of Microsoft environments. Key accountabilities: Provide first- level technical support to end users. Diagnose and resolve issues related to hardware, software, and networks. Manage, log, and track tickets through the support system. Install, configure, and maintain corporate equipment and applications. Administer and support the Microsoft O365 environment. Collaborate with other departments to ensure the operational continuity of systems Documentation & process improvement Endpoint compliance rate (Intune/MDM dashboard) Patch compliance percentage across managed fleet Requirements: Technical certifications such as CompTIA A+, Microsoft, or other related certifications are a plus. One to three years of previous experience in technical support, help desk, or similar roles. Skills: Solid knowledge of, Windows

operating systems and common business applications, Experience in administering and supporting Microsoft O365. Ability to efficiently diagnose and resolve technical issues. Excellent communication skills and a user-oriented approach. rganizational skills and the ability to work as part of a team. Familiarity with basic networking (DNS, DHCP, VPN, firewall concepts) Benefits: Competitive salary package commensurate with experience Structured onboarding and integration program with the Domes Group Clear career progression pathways within a fast-growing Group Be part of a pioneering team opening a new market for an award-winning brand Friends & family hotel discount rates Why join us: Be part of a growing luxury hospitality group, in a resort that blends elegant design, wellness, and world-class service in one of Tenerife’s most sought-after locations. Domes Resorts is an equal opportunity Employer. All applications will be treated in strict confidentiality. Please note: Only

Welcome to Domes Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe. Born in Greece, with properties across Crete, Ionian Islands, Chalkidiki, Cyclades, and Athens, we have expanded our footprint internationally with a growing presence in Portugal and, most recently, Spain. All our destinations, whether in the heart of the Greek islands or beyond, have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton. The Role We are looking for an accomplished IT Assistant to join Domes Baobab Suites, our new 5-star lifestyle and athleisure resort in Costa Adeje, Tenerife - Domes’ newest destination as we expand into Spain. The successful candidate will be responsible for providing technical support to internal users, ensuring the proper