Information Technology Infrastructure Analyst 11

TheDepartment of Technology, Management and Budget (https://youtu.be/H_IrVnVjcoA) supports the business operations of state agencies through a variety of services, including building management and maintenance, information technology, centralized contracting and procurement, budget and financial management, space planning and leasing, construction management, motor vehicle fleet operations, and oversight of the state retirement systems. This position is with the Agency Services area of DTMB.

This position functions as an information technology (IT) professional serving as a technical expert and participates in a variety of analytical and technical assignments that provide for problem diagnosis and solutions documentation, implementation, administration, support, and maintenance of a variety of hardware, software, network, and telecom products in an information technology infrastructure environment. This position will analyze, develop, test, configure, implement, remotely support and maintain a variety of hardware platforms, software installations and configuration, specific network server operating systems, and enterprise services such as E-mail client, Active Directory support and services, along with enterprise monitoring of these services for the clients of the Department of Technology, Management & Budget and State of Michigan.

DTMB does not participate in STEM-OPT.

Possession of a bachelor’s degree with 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management or mathematics.

Experience

No specific type or amount is required., Possession of an associate’s degree with 16 semester (24 term) credits in computer science, data processing, computer information, data communications, networking, systems analysis, computer programming, information assurance, IT project management or mathematics and two years of experience as an application programmer, computer operator, or information technology technician; or two years (4160 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement., Educational level typically acquired through completion of high school and four years of experience as an application programmer, computer operator, information technology technician or four years (8,320 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement., ITINFAN11-12 - Do you possess one of the following? A bachelor’s degree or higher with 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management, or mathematics. If so, please attach a copy of your official college transcripts. OR an associate’s degree with 16 semester (24 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management or mathematics; and at least two years of experience as an application programmer, computer operator, information technology technician or an Information Technology Student Assistant. If so, please attach a copy of your official college transcripts. OR an educational level typically acquired through the completion of high school, and at least four years of experience as an application programmer, computer operator, information technology technician, or an Information Technology Student Assistant., If you indicated you have experience as an Information Technology Infrastructure Analyst and/or an Information Technology Programmer Analyst, please explain that experience.

04

How many years of experience do you have with Remedy?

• None

• 1 to 3 years

• 3 to 4 years

• 4 to 5 years

• More than 5 years

05

If you indicated you have experience with Remedy, please explain that experience.

06

Do you have experience with Software Maintenance?, If you indicated you have experience with Software Maintenance, please explain that experience in detail.

08

Do you have experience in interpreting and analyzing problems using automated diagnostic programs with administrator level and elevated privileges to provide support to customers?

• Yes

• No

09

If you indicated you have experience interpreting and analyzing problems using automated diagnostic programs with administrator level and elevated privileges to provide support to customers please explain that experience in detail.

10

Do you have experience with Technology Help Desks providing customer support?, How many years of experience do you have with Technology Help Desks providing customer support?, You understand that if you are the selected applicant you are required to pass a State Police background check, requiring fingerprinting for state and federal criminal background records. The background search will include, but is not limited to arrests, criminal charges, criminal convictions, and any information regarding contact with a criminal justice agency.

This position may be eligible for a sign-on bonus of up to $2,500. Up to $1,250 to be paid upon new hire and the remainder to be paid after satisfactory completion of the initial probationary period (12-month period). This does not apply to current state employees.

DTMB is proud to be a Michigan Veteran’s Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer.

Required Education and Experience, Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand 13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.

Paid Parental Leave:Eligible employees can take 12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.

Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.

Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.

Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.

Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.

Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Please view Student Loan Information (https://studentaid.gov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education.

Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.

Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.

Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.

Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park-just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer.

State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

More details on benefits for our new hires are below:

Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems.