Help Desk Technician

The Help Desk Technician will be responsible for providing technical support to end-users, troubleshooting software and hardware issues, and escalating complex problems to appropriate resources. This role involves providing excellent customer service, maintaining accurate documentation of incidents, and resolving technical issues in a timely and efficient manner., + Provide technical assistance and support for incoming queries and issues related to software, hardware, and network problems

• Respond to help desk tickets, emails, and phone calls in a timely manner
• Identify and escalate high-priority issues to appropriate resources
• Install, configure, and maintain software and hardware components
• Perform software and hardware upgrades and patches
• Create and maintain documentation of technical procedures and solutions
• Provide end-user training and support
• Maintain accurate and up-to-date records of incidents and solutions
• Stay up-to-date with emerging technologies and industry trends
• Maintain a high level of customer service at all times
• Setting up and maintaining user accounts in Active Directory
• Managing assets and inventory

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
• Proven experience as a Help Desk Technician or similar role
• Excellent knowledge of Microsoft Windows and Office Suite, hardware and software installation, configuration, and troubleshooting
• Familiarity with networking protocols and concepts, including TCP/IP, DNS, DHCP, and VPN
• Strong problem-solving and analytical skills
• Good communication and interpersonal skills
• Ability to work independently and as part of a team
• Associate’s or Bachelor’s degree in Information Technology or a related field is preferred

Financial Independence Group (FIG) is one of the nation’s largest Finance and Insurance Marketing Organizations (FMO & IMO) in the country, partnering with thousands of financial professionals in all 50 states. FIG seeks to expand the availability of financial products and services to financial professionals and ultimately the clients and families they serve. This is accomplished through robust product offerings, innovative marketing, and cutting-edge technology.