Mainframe Monitoring Specialist

CGI Federal is seeking a Mainframe Monitoring Specialist to provide continuous operational monitoring, problem determination, and technical support for enterprise mainframe environments at a large federal agency. Your future duties and responsibilities:

• Monitor and support multiple mainframe systems and all attached peripheral devices, including CPUs, DASD, virtual tape systems, cloud storage, coupling facilities, and network hardware.
• Identify, diagnose, and resolve complex system, network, and hardware issues in real time.
• Analyze and troubleshoot problems using COMM dumps, stand alone dumps, JES3 dumps, LOGREC, OPSLOG, RMF, and SYSLOG.
• Provide technical guidance on isolating and resolving hardware and software issues.
• Coordinate with software teams and vendors to resolve application and z/OS operating system issues.
• Record and report incidents through ServiceNow (SNOW), vendor support systems, and the DSUSF SPRB Activity Log within required timeframes.
• Create and update documentation, including charts, graphs, floor plans, CAD drawings, procedures, and specialized reports.
• Attend facilities planning and coordination meetings with building management and security stakeholders.
• Install and uninstall IT equipment; provide status updates on unfinished installations and complete related change tickets.
• Prepare work orders for facility modifications for network or hardware installations.
• Recommend cabling and hardware placement; develop installation plans for review.
• Assist in supporting open systems environments using ITSM best practices.
• Provide oral status reports to management on system problems, outages, and resolutions.
• Plan, coordinate, and oversee multi-vendor preventive maintenance, remedial service, and system software testing.
• Reset systems, perform IMLs and IPLs before and after maintenance activities.
• Train other IT Specialists in problem resolution, maintenance planning, and proper documentation procedures.
• Update problem and change control records using SNOW.
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• Experience supporting large-scale mainframe environments and associated peripheral devices.
• Strong knowledge of z/OS MVS, JES3, MIM, Top Secret, and mainframe attached storage technologies.
• Demonstrated ability to analyze systems dumps, logs, and performance data.
• Ability to diagnose and resolve complex hardware, software, and network issues under time-critical conditions.
• Experience using ServiceNow (SNOW) or comparable ITSM ticketing tools.
• Ability to create technical documentation, diagrams, and reports.
• Ability to coordinate with vendors, facilities, and internal support groups.
• Must be able to work fixed shifts in a 24x7 environment, including holidays and inclement weather conditions.
• Ability to provide clear written and oral communication to management.
• Resource is expected to work onsite at our customer s location 5 days a week.
• Ability to work Thu- Mon (3:30 p.m. - 12:00 a.m. - Night Shift)

Desired Skills:

• Familiarity with FICON directors, coupling facilities, and mainframe cloud storage technologies.
• Experience with CAD tools for facility layout and planning.
• Knowledge of IT service management best practices (ITSM, ITIL).
• Experience coordinating large-scale maintenance, vendor support, and multi-team operations.
• Experience supporting open systems environments (servers, storage, network equipment).