Provisioning Analyst

Service Ordering & Provisioning

• Place and manage orders for Cross-Connect, Voice, and Data services with global carriers and vendors
• Support additional work types (e.g., Dark Fiber, Wavelengths, Space and Power, corporate infrastructure) by ensuring all documentation and updates are consistently maintained

Order Tracking & Implementation Management

• Track carrier progress for installs, disconnects, adds, changes, and long-lead network services
• Validate milestone accuracy, identify incorrect or delayed updates, and perform remediation to maintain data integrity
• Oversee cradle-to-grave implementation activities, ensuring deliverables are completed within aggressive timelines

Quality Assurance & Risk Escalation

• Perform quality checks on order details, dates, and technical documentation to ensure completeness and accuracy
• Escalate missed milestones, stalled activities, or testing failures (e.g., ping tests) to carriers and internal teams for timely resolution
• Support capacity implementations for corporate offices and data centers worldwide, ensuring readiness for activation

Cross-Functional & Vendor Coordination

• Lead or participate in discussions with carriers, partners, and internal organizations (Engineering, Deployment, PM teams)
• Provide status updates, clarify requirements, and drive timely completion of provisioning tasks
• Document all activities and updates in designated status-tracking and ticketing systems

Documentation & Database Accuracy

• Maintain accurate records of all provisioning work in internal tracking tools
• Ensure full alignment of documentation across systems (orders, milestones, testing notes, approvals, capacity records)
• Support Senior PMs by keeping all provisioning-related artifacts current and audit-ready

• Minimum 2 years of experience ordering or implementing voice services (e.g., POTS, TFNs, DIDs), * Working in a telecommunications, network provisioning, or service delivery environment
• Experience with a telecom carrier or connectivity provider
• Fluency in Microsoft 365/Google Workspace, including spreadsheets and presentations
• Basic understanding of cabling and fiber infrastructure (patch panels, cross-connects, fiber types)
• Strong verbal and written communication skills with an ability to work professionally with customers and carriers
• High attention to detail with strong organizational, documentation, and time-management skills
• Able to work independently and collaboratively in fast-paced, high-pressure environments
• Proficiency with productivity tools (email, spreadsheets, documentation platforms)
• Ability to manage multiple concurrent tasks and adapt to changing priorities or processes
• Familiarity with provisioning workflows used by global carriers
• Experience supporting multi-region provisioning activities (NA, LATAM, APAC, EMEA)
• Knowledge of network service lifecycle processes or related project-tracking systems

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 09/26/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

Role Location Hourly Salary Range

California $23.13 to $64.23

Cleveland $21.39 to $51.39

Colorado $23.13 to $55.53

District of Columbia $24.62 to $59.09

Illinois $21.39 to $55.53

Maryland $23.13 to $55.53

Massachusetts $23.13 to $59.09

Minnesota $23.13 to $55.53

New York $21.39 to $64.23

New Jersey $24.62 to $64.23

Washington $24.62 to $59.09

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document-4/Accenture-Equal-Opportunity-Statement.pdf#zoom=50)

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.