Whse Support Technician II

Responsibilities for warehouse systems to ensure all warehouse systems and equipment functions as intended to support ongoing business operations. This role acts as the initial point of contact and troubleshooter for Tier 1 warehouse technical support, 2nd level contact for Tier 2 warehouses, and will triage to 3rd level vendor or ETP support as needed. The individual is responsible for maintaining warehouse equipment and spare inventory. In addition, this role supports MHE asset inventory management at the local level. Other duties will include the first line of defense for all and any abnormal WMI system issues., * Provide support to the division (24x7) or as directed by your manager (rotation)

• Provide training for employees on procedures/systems
• Manage and Assist with the maintaining of the Material Handling systems (conveyor, SRM’s in motion scanners, VFD’s, Servo Motors and controls, etc.)
• Coordination with relevant Warehouse Equipment vendors for issue resolution and service performance at respective DCs
• Provide training for distribution center employees on procedures/ MHE systems
• Initial point of contact for onsite support at respective Distribution Center
• Handle incidents provide level 2 support (offsite) for remote small and medium distribution centers and triage to level 3 as needed
• Perform proactive maintenance for warehouse equipment

Additional Primary Responsibilities

• Document and escalate issues to the appropriate vendors and SGWS SCM support groups
• Manage and maintains the spare parts inventory and report as required to keep the systems ready for production
• Be always on call and available for ownership of the MHE’s systems function
• Oversee detailed root cause analysis of reliability issues
• Implement operations continuous improvement measures and initiatives
• Be able to trouble shoot all first support calls on WM issues including any label or voice process issues
• Learn and assist with all WM reporting procedure
• Perform other job-related duties as assigned

• Bachelor’s Degree (Industrial, Mechanical, business administration, computer science, information systems, or other industry related curriculum) or Sufficient and relevant work experience
• 5 or more years of work experience
• Minimum one year of work experience in Warehouse Operations & Support
• Working knowledge of PLC operations and PLC electrical panels
• Working knowledge of Motor starters, overloads, and basic wiring
• Knowledge of wholesale distribution strongly preferred
• MS Office and other general desktop software experience required
• Good understanding of Excel strongly preferred
• Must have some experience with conveyor systems, pick to belt operations and other MHE systems including software such as Warehouse control systems, Warehouse Management systems, and not limited to lift systems management systems and maintenance tracking software

Physical Demands

• Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or adding machine
• Physical demands with activity or condition may include occasional to rare amount of time include walking, bending, reaching, standing, and stooping
• Critical nature of this job may require extended hours, overtime, and weekends
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

Southern Glazer’s is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging.

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job - it’s an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.