Solutions Engineer Manager

The primary function of the Senior Solutions Manager is to provide support to the Sales & Solutions department in achieving tactical objectives and strategic goals, while maintaining effective communication across the Sales Engineering group and ibml as a whole. This role is responsible for helping ibml identify and maximize revenue opportunities while serving as a key leader within the organization., Role and Responsibilities

• Responsible for identifying and maximizing revenue opportunities

• Assess the needs of the Coretex program, including resource planning and capability requirements

• Lead recruiting efforts, including identifying, attracting, and filling positions necessary to support Coretex and broader solution initiatives

• Assist the ibml Sales department with event support, public relations engagements, and pre-sales technical activities, including but not limited to RFP/RFI responses, customer site visits, and account communications

• Support Customer Services in transitioning pre-sales technical requirements into implementation deliverables

• Prepare and manage technical/demo activities, including job setup, document workflows, system configuration, and facility requirements

• Maintain technical expertise in networks, communications, databases, and ibml products

• Ensure overall customer satisfaction with ibml solutions

• Participate in sales process meetings to provide technical input and maintain account insight

• Collaborate with Engineering to provide technical feedback on product enhancements, fixes, and new development

• Analyze customer operations to identify and recommend process improvements

• Build and maintain technical relationships with customers, resellers, and suppliers while monitoring industry trends across key vertical markets

• Develop and maintain sales tools, documentation, and technical resources

• Stay current on industry trends and position ibml solutions as market leaders

• Serve in a leadership capacity, mentoring and training Sales Engineers and other team members, This role blends technical expertise, strategic leadership, and operational responsibility, with a strong emphasis on workforce planning and program support for Coretex initiatives.

Do you have experience in Vendor relationship building?, * Bachelor’s degree in a technical field (Engineering, Computer Science, MIS, Business, or equivalent)

• 5+ years of experience in document imaging and data capture software

• Experience with intelligent document recognition, electronic content management, or related technologies is a plus

• Minimum of 5 years of business and technical sales experience

• Strong consultative or solution-based B2B selling experience

• Background in programming, data capture software, or imaging platforms preferred

• Ability to travel domestically and internationally up to 50%

• Excellent written and verbal communication skills

• Strong planning, presentation, and organizational skills

• Proven consultative problem-solving abilities

• Strong customer service orientation

• Ability to manage schedules and meet deadlines effectively

• High degree of integrity, creativity, and initiative, with a results-driven mindset

• Ability to work collaboratively in a team environment

• Ability to prioritize tasks and work independently

• Proficiency with Microsoft Windows operating systems, SQL/Access databases, and Microsoft Office (PowerPoint, Word, Excel, Access)

• Foreign language skills are a plus