IT NETWORK SPECIALIST

The IT Network Specialist is responsible for the installation, configuration, administration, maintenance, monitoring, and support of the City’s network infrastructure. In this position, you will work closely with members of the Information Technology team and City departments to troubleshoot network issues, maintain network infrastructure, implement technology improvements, and help protect the City’s systems from security threats. This position requires strong technical knowledge, excellent problem-solving skills, attention to detail, and a commitment to providing outstanding internal customer service. Example of Duties:

• Performs the installation, configuration, maintenance, administration, monitoring, and troubleshooting of the City’s network infrastructure, including local area networks (LAN), wide area networks (WAN), wireless networks, virtual local area networks (VLAN), internet connectivity, and related communication systems.
• Installs, configures, maintains, and supports network switches, routers, firewalls, and related network hardware and software.
• Monitors network performance, availability, capacity, and security; identifies, troubleshoots, and resolves network outages, system failures, connectivity issues, and performance problems.
• Implements and maintains network level cybersecurity measures, including configuring firewalls, managing endpoint protection systems, supporting multi factor authentication, applying security patches, assisting with vulnerability remediation, and upholding established network security best practices.
• Performs routine system maintenance, software updates, firmware upgrades, hardware replacements, and preventive maintenance to ensure reliable system performance.
• Maintains and monitors backup systems, disaster recovery processes, and business continuity technologies to help ensure data integrity and system availability.
• Responds to service requests and technical support tickets; diagnoses and resolves hardware, software, network, and user-related technical issues in a timely manner.
• Provides technical support and guidance to City employees on network connectivity, access to network resources, and the use of network dependent systems, including troubleshooting issues related to network access, telecommunications equipment, mobile device connectivity, and other infrastructure related technology services.

• Graduation from an accredited college or university with an Associate’s degree in Information Technology, Computer Science, Network Administration, Cybersecurity, or a closely related field; AND two (2) years of progressively responsible experience supporting enterprise network infrastructure, servers, and information technology systems; OR an equivalent combination of education and experience. A bachelor’s degree in a related field is preferred.
• Industry certifications such as CompTIA Network+, Security+, Microsoft Certified Professional (MCP), Microsoft Certified Solutions Associate (MCSA), Cisco Certified Network Associate (CCNA), VMware Certified Professional (VCP), or comparable certifications are desirable.
• Must be able and willing to respond to call-outs and after hour assistance.
• Must pass a comprehensive police background investigation and maintain the trust and confidence of the City in all aspects of employment including, but not limited to, access to highly sensitive and confidential information.
• Must maintain the confidentiality and security of sensitive, private, and confidential information in accordance with applicable laws, regulations, and City policies.
• Must possess a Valid Utah Driver’s License (or obtain within 3 months), 12 months of driving experience, and a driving record satisfactory to Tooele City’s insurance risk management and insurance standards