Solution Architect Emergency Call Handling

Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group’s main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customer.Job Description The Solution Architect is accountable for the detailed operational design of the system being implemented, from equipment to call flow to Network, and, as such, is considered the Design Authority for the project.

The Solution Architect will conduct a detailed Call Flow design based on the customer’s requirements and provide advice and information on the benefits and risks of possible solutions. Product integration includes applications, directory services, IP and telephony networking, security, servers, and storage across several hardware and virtualization platforms.

The Solution Architect will work closely with Project Manager(s), Sales Engineers, Channel Partners, and customers at various stages of project deployments to provide expert consultation, detailed call flow documentation, cabinet drawings, and infrastructure solutions to enable quality Emergency Call Handling implementations.

Responsibilities:

Technical integrity of the deployed solution

Collaboration and oversight of all other technical resources supporting the project

Requirements gathering needed for the proper and successful deployment

Support Project Manager and customer in coordination of meetings and resources needed for project success

Site walks (remote or onsite) to confirm solution requirements and assess the installation environment

Leading the detailed Operational Call Flow Design meetings with the project team and customer, either on-site or remotely

Detailed Post Sales Design document (VESTA)

Cabinet layout drawings (CallWorks)

Support System Staging team

Participate in and ensure the successful cutover of Motorola ECH solutions.

Participation in the approval and execution of the Methods of Procedure

Delivery and management of project-specific documentation

Provide support and mentorship to other team members

Maintain subject matter expert skills

Expertise in VESTA 9-1-1 software suites is a must

Experience in deployment and integration of complex IP and TDM telephony products and systems

Expertise with PBX and telco analog, digital, and SIP-based technologies.

Expertise with TCP/IP networking

Working knowledge of IP Subnetting, switching, and routing

Previous experience in Public Safety Applications, including deployment, integration, and implementation, and/or previous or current operations and administration skills within a PSAP environment are a plus

Experience leading and being a consultative representative of complex projects

Communication skills are essential for taking complex designs and technologies and presenting them to a non-technology-skilled audience

Ability to work collaboratively with cross-functional regional management

Ability to effectively communicate with relevant peers and senior stakeholders, including the customer

Ability to apply critical thinking skills to solve problems and make decisions

Ability to manage difficult or emotional customer situations, 5+ years of technical or engineering experience

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.Travel Requirements50-75%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYes

Our U.S.Benefitsinclude:

Incentive Bonus Plans

Medical, Dental, Visionbenefits

401K with Company Match

10 Paid Holidays

GenerousPaidTime Off Packages

Employee Stock Purchase Plan

PaidParental & Family Leave

and more!

EEO Statement

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.Department OverviewAt Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!