Technical Support Engineer, S. Eu

Company Overview Pylontech is a leading global provider of Battery Energy Storage Systems (BESS), renowned for its innovative solutions in the energy storage sector.Established in ** and headquartered in Shanghai, China, Pylontech has become a prominent player in the industry, delivering over 4.5 GWh of energy storage capacity across more than 80 countries .The company’s product portfolio includes advanced lithium iron phosphate (LiFePO4) battery systems, such as the FORCE-H and FORCE-L series, known for their high cycle stability, modular design, and compatibility with various hybrid inverters.Learn more at Responsabilidades del puesto: Llevar a cabo discusiones técnicas durante la fase de preventa para comprender en profundidad las necesidades del cliente y ofrecer orientación profesional en la configuración de soluciones.Responder de manera oportuna y precisa a las consultas técnicas de los clientes durante la etapa de preventa.Diseñar y presentar soluciones técnicas personalizadas, así como preparar y entregar documentación detallada sobre la configuración del producto.Gestionar todos los aspectos técnicos de los proyectos a lo largo de su ciclo de vida: desde la consulta inicial, el diseño de la solución y la planificación de la producción, hasta el soporte en la entrega, incluyendo la documentación, instalación y puesta en marcha.Recopilar, analizar y consolidar información del mercado y sobre productos de la competencia.Redactar propuestas técnicas y materiales relacionados para uso interno y externo.Gestionar problemas de postventa con distribuidores del sur de Europa, coordinando con técnicos de los mismos.Proporcionar soluciones técnicas y realizar formaciones periódicas sobre postventa.Presentar nuevos productos a los distribuidores en el momento de su lanzamiento, explicando sus características y modo de uso.Gestionar el inventario de repuestos y piezas de recambio para los servicios de postventa de los distribuidores.Requisitos mínimos: Título universitario (grado o superior) en Ingeniería Eléctrica, Sistemas Energéticos o campos técnicos relacionados.Mínimo 2 años de experiencia relevante en los sectores de energías renovables, energía eléctrica o almacenamiento energético.Familiaridad con la arquitectura de sistemas de energías renovables, incluyendo componentes clave e integración de sistemas.Dominio del español y del inglés, con excelentes habilidades de comunicación oral y escrita.Capacidad destacada de resolución de problemas, coordinación y pensamiento lógico.Capacidad para trabajar en equipo y gestionar múltiples proyectos simultáneamente.Requisitos preferentes (no excluyentes): Experiencia en sistemas de almacenamiento energético, inversores fotovoltaicos o tecnologías de baterías.Experiencia práctica en el uso de herramientas de gestión de proyectos o sistemas CRM.Certificación técnica en sistemas de energías renovables o campos relacionados.Se valorará disponer de permiso de conducir.English: Job Responsibilities: Conduct technical discussions during the pre-sales phase to thoroughly understand customer needs and provide professional guidance in configuring appropriate solutions.Respond promptly and accurately to technical inquiries from customers during the pre-sales stage.Design and deliver customized technical solutions, including preparing and providing detailed product configuration documentation.Manage all technical aspects of projects throughout their lifecycle-from initial consultation, solution design, and production planning, through to delivery support, including documentation, installation, and commissioning.Collect, analyze, and consolidate market information, including competitor products.Draft technical proposals and relevant documentation for both internal and external purposes.Handle after-sales issues with distributors in Southern Europe by coordinating with their technical staff, providing technical solutions, and conducting regular after-sales training sessions.Present new products to distributors upon launch, clearly explaining product features and usage instructions.Manage inventory levels of spare parts and replacement components for distributor after-sales services.Minimum Qualifications: Bachelor’s degree (or higher) in Electrical Engineering, Energy Systems, or related technical fields.Minimum of 2 years of relevant experience in renewable energy, power generation, or energy storage sectors.Familiarity with renewable energy system architecture, including key components and system integration.Proficient in Spanish and English, with excellent verbal and written communication skills.Strong problem-solving, coordination, and logical thinking abilities.Ability to work collaboratively within a team and effectively manage multiple projects simultaneously.Preferred Qualifications (Non-essential): Experience with energy storage systems, photovoltaic (PV) inverters, or battery technologies.Hands-on experience using project management tools or CRM systems.Technical certification in renewable energy systems or related areas.Possession of a valid driver’s license is advantageous.

Requisitos mínimos: Título universitario (grado o superior) en Ingeniería Eléctrica, Sistemas Energéticos o campos técnicos relacionados. Mínimo 2 años de experiencia relevante en los sectores de energías renovables, energía eléctrica o almacenamiento energético. Familiaridad con la arquitectura de sistemas de energías renovables, incluyendo componentes clave e integración de sistemas. Dominio del español y del inglés, con excelentes habilidades de comunicación oral y escrita. Capacidad destacada de resolución de problemas, coordinación y pensamiento lógico. Capacidad para trabajar en equipo y gestionar múltiples proyectos simultáneamente. Requisitos preferentes (no excluyentes): Experiencia en sistemas de almacenamiento energético, inversores fotovoltaicos o tecnologías de baterías. Experiencia práctica en el uso de herramientas de gestión de proyectos o sistemas CRM. Certificación técnica en sistemas de energías renovables o campos relacionados. Se valorará disponer de permiso de conducir. English: Job Responsibilities: Conduct technical discussions during the pre-sales phase to thoroughly understand customer needs and provide professional guidance in configuring appropriate solutions. Respond promptly and accurately to technical inquiries from customers during the pre-sales stage. Design and deliver customized technical solutions, including preparing and providing detailed product configuration documentation. Manage all technical aspects of projects throughout their lifecycle-from initial consultation, solution design, and production planning, through to delivery support, including documentation, installation, and commissioning. Collect, analyze, and consolidate market information, including competitor products. Draft technical proposals and relevant documentation for both internal and external purposes. Handle after-sales issues with distributors in Southern Europe by coordinating with their technical staff, providing technical solutions, and conducting regular after-sales training sessions. Present new products to distributors upon launch, clearly explaining product features and usage instructions. Manage inventory levels of spare parts and replacement components for distributor after-sales services. Minimum Qualifications: Bachelor’s degree (or higher) in Electrical Engineering, Energy Systems, or related technical fields. Minimum of 2 years of relevant experience in renewable energy, power generation, or energy storage sectors. Familiarity with renewable energy system architecture, including key components and system integration. Proficient in Spanish and English, with excellent verbal and written communication skills. Strong problem-solving, coordination, and logical thinking abilities. Ability to work collaboratively within a team and effectively manage multiple projects simultaneously. Preferred Qualifications (Non-essential): Experience with energy storage systems, photovoltaic (PV) inverters, or battery technologies. Hands-on experience using project management tools or CRM systems. Technical certification in renewable energy systems or related areas. Possession of a valid driver’s license is advantageous.