Veeva QMS Application Support Analyst

• Serve as the primary point of contact for business users regarding:

• Veeva QMS application issues
• Service requests
• System inquiries
• Provide L3 support and administration for Veeva QMS.

• Monitor, troubleshoot, and resolve:

• Incidents
• Defects
• Production issues
• Ensure issues are resolved within agreed SLA timelines.
• Perform Root Cause Analysis (RCA) for recurring issues.
• Implement corrective and preventive actions to address recurring problems.

• Manage:

• User access
• Security roles
• Permissions
• System configurations
• Ensure access and configuration activities comply with company policies and regulatory requirements.

• Support Veeva Vault releases, including:

• Impact assessments
• Regression testing
• Validation support
• Deployment activities

• Coordinate with:

• Veeva Support
• Vendors
• Internal IT teams
• Resolve complex technical and application issues.

• Maintain application documentation, including:

• Knowledge articles
• Support procedures
• System configuration records

• Support data management activities, including:

• Data corrections
• Bulk updates
• Data migration-related activities

• Participate in change management processes, including:

• Impact analysis
• Testing
• Implementation
• Post-deployment support

• Collaborate with:

• Quality teams
• Regulatory teams
• Validation teams
• Business teams
• Identify opportunities for continuous application and support process improvements.

Additional Technical Skills

• Familiarity with IT processes and tools such as:

• ServiceNow
• HP ALM
• JIRA

• Good understanding of:

• Active Directory
• Citrix applications
• GxP awareness.
• Strong understanding of Good Documentation Practices (GDP).
• Experience supporting regulated pharmaceutical applications and environments.

• Strong experience with Veeva QMS.

• Good understanding of Quality processes, including:

• Deviations
• CAPA
• Lab Investigations
• Change Control
• Audits
• Complaints
• Training

• Strong experience in Application Support, including:

• Incident Management
• Problem Management
• Change Management
• Excellent stakeholder management and communication skills.

• Ability to interact effectively with:

• Business teams
• Technical teams
• Quality teams
• IT teams, * Work experience in the Pharmaceutical industry.
• Experience with Veeva Vault/QMS implementations and production support.
• Knowledge of GxP-regulated environments.
• Experience working with Quality and Regulatory stakeholders.

Desirable Skills

• Veeva QMS
• Veeva Vault Platform
• Application Support
• L3 Support
• Incident Management
• Problem Management
• Change Management
• GxP
• CAPA
• Deviations
• Change Control
• Audit Management
• Pharmaceutical Industry Experience, The ideal candidate should have 8 10 years of experience supporting investment management/capital markets applications, with strong hands-on expertise in BlackRock Aladdin, particu…
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