IT Support Specialists

• Approves and monitors the technical support workflow for a diverse range of hardware and software platforms.

• Coordinate the resolution of escalated technical issues involving network connectivity and enterprise applications.

• Authorize the distribution of IT assets and the maintenance of detailed equipment inventories for organizational accountability.

• Oversee the day-to-day operation of Information Technology and Security Groups within a regional distribution framework.

• Coordinate technical assistance for forward-deployed personnel to ensure the continuous availability of critical mission systems.

• Validate the setup and maintenance of secure IT infrastructure required for large-scale military exercises in the Pacific.

• Provides leadership, guidance, and mentoring to subordinate staff.

Senior Level

• High school diploma and 10+ years of position-relevant experience (A bachelor’s degree may be substituted in lieu of 2 years of additional experience).

• Professional-level IT certifications (e.g., CompTIA Security+).

Mid Level

• High school diploma and 3+ years of position-relevant experience (A bachelor’s degree may be substituted in lieu of 2 years of additional experience).

• Foundational IT certifications (e.g., CompTIA A+).

Junior Level

• CompTIA Security+ or equivalent IAT Level II certification.

• Ability to follow established technical SOPs and maintain accurate technical records.

Preferred Qualifications:

• 12+ years of position-relevant experience.

• Experience working in a military IT help desk or network operations center.

• Proficiency in troubleshooting military-unique software and hardware.