Implementation Systems Administrator

• Participate in project kickoff discussions, contributing to expectations, risks, and technical approach
• Execute assigned project work in alignment with approved Statements of Work (SOWs), ensuring delivery within scope, timeline, and budget
• Deliver hands-on technical implementations across client environments, including infrastructure upgrades, migrations, and system deployments
• Provide post go-live support for project cutovers to ensure stability and optimal client experience

• Track project issues and contribute to post-project debriefs, including lessons learned and process improvement recommendations

• Take ownership of assigned project deliverables through completion and transition to the Service Team
• Draft and send client-facing project status updates

• Communicate effectively with clients and internal teams regarding project progress, upcoming changes, outages, and impacts

• Collaborate with third parties, including co-managed environments and vendors, to complete project tasks

• Maintain thorough and accurate documentation of all project activities, tools, and client environments

• Enter daily time tracking, documentation, and expenses within required systems (e.g., ConnectWise)
• Prepare for and participate in weekly project status check-ins
• Identify and raise risks, blockers, and dependencies impacting project delivery
• Contribute to team discussions and problem-solving in weekly meetings

Do you have a valid Driver’s License license?, Do you have experience in Technical solutions implementation?, * 3-5 years of experience in a similar level role within a project or support divisions

• Strong diverse reactive IT support experience is required

• Experience and ability to independently complete the following project types *

• Email Migrations (Various Platforms to M365)

• Server Builds and Migrations (File Server, Domain Controller, Application Servers) *

• Network Upgrades and Cross Platform Migrations *

• Hypervisor Replacements and Migrations (VMware, Hyper-V)
• Workstation Lifecycle Replacement Initiatives
• Office Moves and net new office build-outs
• Security Stack Deployments (e.g. MDR, SIEM)
• Application Deployments (CRM, ERP, etc.)
• Exceptional Documentation and Communication Skills
• Ability to efficiently handle multiple tasks and collaborate effectively within a fast-paces, client-oriented team

• Self-motivated with the capability to work independently with minimal supervision.

• Highly organized with a keen attention to detail.
• A current and valid US driver’s license
• Any Degree in relevant technology field is considered a plus

• Certifications such as the following are considered a plus *

• MCSA *

• VCP *

• CCNA *

• Solution-based certifications (E.g. MDM) are considered a plus

Pulled from the full job description

• Paid training
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays, Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings every quarter, professional development and so much more!