Unified Communications Team Lead

We are seeking Unified Communications Team Lead to join our team supporting the Federal Deposit Insurance Corporation (FDIC) in Arlington, VA. Unified Communication services include online collaboration as well as voice communication and video systems. In general, these areas can be grouped into four main services: voice telephony, video conferencing, audio conferencing, and collaboration. You will oversee a team of agents and supervisors. You will be a member of technical team where excellent customer service and professional expertise are required., + Responsible to ensure Adherence to and performance all Cross-Functional Services requirements relevant to the Unified Communications Services and other areas; Telephony, video conferencing and collaboration

• Oversee team leads of each communications areas; Telephony; Video conferencing; and Collaboration and their activities which include:.

• Configure and Maintain all Software, Equipment and facilities infrastructure necessary for the Normal Operations of the UCMT

• Construct the UCMT database such that all FDIC Data will be logically separated to allow access only by those individuals who are providing to FDIC Support with respect to Unified Communications Cis

• Provide only FDIC Service Delivery Designees access to the UCMTs.

• Oversee preventive maintenance on Devices used by FDIC in connection with its Unified Communications (“Unified Communication Devices”) based on manufacturer guidelines and specifications, to prevent, avoid and reduce future Incidents

• Assist FDIC with the Unified Communication environment and related Network design and technologies

Experience

• Ten plus years of relevant experience.

• Leadership and work assignment

• Excellent communication and teamwork skills.

• Demonstrated experience supporting government agencies, customers, or contracts within federal environments. This includes the Intelligence Community (IC), Department of Defense (DoD), Federal Civil agencies, and military organizations. Prior experience supporting the same or similar contract, with an in-depth understanding of the customer environment, requirements, and operational landscape, is highly desirable.

Certification

• ITIL v3 Foundation Certified

Education

• Bachelor’s degree or equivalent experience, advanced degree preferred.

Clearance

• Ability to receive a Public Trust clearance, The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

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