Onsite Support Technician

We are seeking a motivated and technically proficient Desktop Support Technician to join our team. In this role, you will provide hands-on support for a variety of end-user devices, ensuring smooth, efficient, and reliable operation of workplace technology. You will work independently on moderately complex incidents and service requests while delivering excellent customer service to internal clients., * Provide onsite and/or remote technical support for PCs, laptops, mobile phones, and peripheral devices.

• Support standard operating systems and commonly used business applications.
• Resolve incidents and fulfill service requests according to established procedures.
• Apply intermediate-level subject matter knowledge to troubleshoot and solve problems independently.
• Perform device disposal services in accordance with company policy and compliance requirements.
• Maintain accurate documentation of issues, activities, and resolutions.

Do you have experience in Technical Proficiency?, * 2-3 years of experience in a technical support or desktop support environment.

• Strong working knowledge of desktops, laptops, mobile devices, and assorted peripherals.
• Strong client-facing soft skills with the ability to communicate clearly and professionally.
• Willingness and capability to perform asset disposal services.
• Understanding of standard business software, productivity suites, and operating systems.
• Proven ability to problem-solve in moderately complex technical situations.
• Ability to work independently and use good judgment within established guidelines.

Pulled from the full job description

• Vision insurance
• Dental insurance, * Onboarding program
• Buddy program
• International job opportunities
• Dental insurance
• Sick leave payments
• Internal career development program
• Vision Insurance, * This role is a Salary Non-exempt position with a targeted salary range of $52,000.00 - $54,000.00 USD.

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.