Production Support Engineer

and compliance systems. * Enhance, support, and maintain the firm’s Equity front, middle and back-office systems. * Work as a part of the global Production Engineering team * Proactively engage with PMs, Traders, and Analysts to resolve issues and identify improvement opportunities. * Deliver technical solutions to automate, streamline and integrate using Python, PowerShell & SQL. * Document common support issues, trade flows and procedures on Confluence * Employ AI based solutions to improve upon operational efficiency. * Work with external vendors to resolve issues and deliver strategic enhancements. * Provide escalation support for other regions, including evenings and weekends, on rotation. * Face off to the business in-person 4+ days a week * Proactively monitor and maintain the health, capacity, and performance of trading and business-critical systems, addressing bottlenecks and risks. * Respond to and resolve production incidents, including troubleshooting, root cause

analysis, escalation, and post-incident reviews to minimize downtime and drive continuous improvement. To be considered a good cultural fit, you must be: * Able to operate in a fast-paced demanding environment, prioritize resolution of multiple simultaneous production requests/incidents. * Self-motivated with a passion for system reliability and operational excellence * An ambitious self-starter with a hunger to generate positive impact on system performance. * Able to multi-task and excel in a fast-paced trading environment with critical system dependencies. To be considered a good technical fit, you must have: * 3-5+ years of experience supporting an Equities investment/trading desk within investment banks, hedge funds, asset managers or associated software vendors * A thorough understanding of Equity products e.g. Cash Equities, Futures, Options. Must be able to discuss details with Portfolio Managers, Traders, Analysts, Operations and Risk Managers. * Experience supporting Production environments within an ITIL framework and Development environments using agile methodologies. * Strong troubleshooting and creative problem-solving abilities, including being able to interpret, understand and troubleshoot internally developed systems. * Experience scripting tools in python and/or PowerShell for support purposes * SQL experience across various database implementations, including MSSQL * Proficient with AI and LLMs such as ChatGPT to boost efficiency/productivity. * Experience supporting OMS/EMS equity platforms such as FlexTrade, Virtu Triton, SpiderRock * Experience in supporting applications hosted on Windows, Linux, Cloud (Kubernetes, AWS) * Knowledge of Messaging platforms - Solace, Kafka, RabbitMQ * Experience with FIX messaging, trade lifecycle, exception management. * Experience troubleshooting market and static data related issues that impact trade flow. * Familiarity with enterprise scheduling tools such as Active Batch, Airflow, Control-M, AutoSys * Experience using/building monitoring on platforms like ITRS Geneos, Zabbix