Production Support Engineer

IT Trailblazers, LLC

South Jordan, UT, United States

2 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

CA Workload Automation Ae IBM Rational ClearCase Cloud Computing Databases Linux Perl (Programming Language) Job Scheduling Python (Programming Language) Unix Shell Enterprise Messaging Systems Multicasting Network Diagnostics

+5 more

Perforce Simple Network Management Protocols TCP/IP Scripting Information Technology

Job description

Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally ,ensure issues are tracked through to resolution.
Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution.
Facilitate root cause investigations and manage the implementation of corrective and preventative measures.
Manage coverage during North America, Asia and Europe market hours, including weekend pre-open ready-for-business checks. Proactively identify and respond promptly to failures.
Partner with development teams to drive stability, operational excellence, and a culture of efficiency.
Ensure team knowledge is current and forward-looking.
Respond to regulatory and compliance issues with urgency.
Liaise with external technology vendors and exchanges to coordinate changes and resolve connectivity and market data issues.
Review, execute, and verify production changes in strict accordance with procedures defined in change documents.
Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete.
Leverage tools and resources available within the firm to simplify, automate, or eliminate inefficiencies.

Requirements

Strategic mindset with specific focus on tooling, automation, and efficiency
Able to troubleshoot, problem solver, analytical
Proficiency with Linux
Proficiency with Databases
Strong scripting skills, like Perl, Python, or UNIX shell.
Network diagnostic skills and experience with networks and real-time messaging technologies (multicast, TCP/IP, UDP, SNMP)
Excellent spoken and written English communication skills.
Bachelor s degree in Computer Science or related field from an accredited college or university.

Desired Skills:

Experience providing application support for mission-critical applications
Good working knowledge of trading and risk management business concepts
Familiarity with job scheduling tools (Autosys) and version control tools (Perforce/Clear Case)
Familiarity with Cloud technologies and supporting applications hosted on cloud