Onsite 2nd Line Helpdesk Engineer

EAC Consulting Group

Great Barford, UK

19 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£32,000.0 - £35,000.0

Working hours

Shift work

Job source

www.reed.co.uk

Tech stack

Microsoft Windows Business Software Microsoft Outlook Desktop Computing Microsoft Office Windows Servers Networking Basics Microsoft SharePoint TCP/IP Wide Area Networks Laptops Terminal Servers

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User Accounts

Job description

This is a fantastic opportunity for an IT professional who enjoys being hands-on and working directly with users. You will be the on-site IT presence, supporting office, workshop and warehouse teams across three locations and working closely with the wider IT team, third-party suppliers and customer management.

The role would suit someone who is confident working independently, enjoys problem-solving and takes ownership of issues from start to finish.

Please note: this role operates an early shift, with a 07:00 start Monday to Friday until 3:30pm.

Salary £32,000 - £35,000, * Provide 1st and 2nd line IT support to office, workshop and warehouse users
Diagnose and resolve hardware, software and connectivity issues
Support desktops, laptops, mobile devices, printers, scanners and warehouse terminals
Configure and deploy new hardware and user devices
Manage user accounts, permissions and access
Provide support for Microsoft 365, including Outlook, Teams, OneDrive and SharePoint
Support Windows 10/11 and on-premises Windows Server environments
Provide support for Terminal Server / RDS, including systems used for Sage
Support business applications including Syrinx and Sage
Troubleshoot basic LAN/WAN, switching, cabling and connectivity issues
Liaise with third-party providers and escalate more complex issues where required
Monitor systems and proactively identify potential issues
Maintain accurate IT documentation and handover notes
Ensure IT procedures, standards and security requirements are followed
Provide a professional and customer-focused service to all users

Requirements

Experience providing 1st / 2nd Line IT Support
Good knowledge of Windows 10/11 and Windows Server
Experience with Microsoft 365 / Office 365
Knowledge of Terminal Server / RDS
Basic networking knowledge, including TCP/IP, switching and connectivity troubleshooting
Experience supporting users within a warehouse, logistics or operational environment
Strong communication and customer service skills
The ability to work independently and manage your own workload
A proactive approach to troubleshooting and problem-solving