2nd Line Support Engineer

Yesterday By 1tech Staffing Limited

London, UK

1 day ago

Apply on www.reed.co.uk

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£30,000.0 - £36,000.0

Working hours

Regular working hours

Job source

www.reed.co.uk

Tech stack

Microsoft Windows Active Directory Microsoft Azure Cloud Computing Networking Basics

Job description

We are looking for a skilled Service Desk Engineer to join a growing Managed Services team. This is a great opportunity to work with modern cloud technologies while supporting a diverse client base.

Role Overview

Resolve escalated IT issues across desktop, cloud, and infrastructure
Support Microsoft 365, Active Directory, and networking environments
Troubleshoot hardware, software, and connectivity issues
Collaborate with 3rd line teams
Maintain documentation and deliver excellent customer service

Requirements

IT support experience (incl. 2nd line)
Strong knowledge of Windows, Microsoft 365, and basic networking
Experience with Azure, ITSM tools, and remote support
Strong problem-solving and communication skills

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