Support Tech Analyst

Job Title: Level 1 or 2 Support Tech AnalystLocation: Albuquerque, NMBuild a Meaningful Career with ImpactBohannan Huston is currently recruiting for an ambitious Level 1 or 2 Support Tech Analyst to work in a dynamic, team-based environment in our EnvisionIT Solutions Group in the Albuquerque, NM office.Your Role & ResponsibilitiesThe successful candidate will have a strong foundation in IT support and a demonstrated ability to troubleshoot and resolve day-to-day technical issues in a fast-paced Help Desk environment. As a Level 1-2 Help Desk Technician with EnvisionIT, you will provide remote and occasional onsite support to multiple clients, including troubleshooting workstations, Microsoft 365 applications, printers, basic networking issues, and other business applications. Responsibilities will include responding to inbound support requests, documenting and managing tickets, configuring and deploying PCs, assisting with user account and access issues, and escalating more, We are seeking an experienced IT Support Analyst to join our growing team. The IT Support Analyst will provide technical support and assistance to our employees, ensuring that our …

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complex problems when appropriate. Candidates should have strong customer service and communication skills, a willingness to learn, and the ability to manage multiple support requests efficiently. Previous experience working for a Managed Service Provider (MSP) is preferred but not required.Technical skills and experience should include:Microsoft Windows 10 and Windows 11 desktop supportMicrosoft Windows Server 2016, 2019, 2022, and 2025 supportMicrosoft Active Directory, Group Policy, DNS, and DHCP fundamentalsMicrosoft 365 administration and end-user supportMicrosoft Office desktop application supportBasic network troubleshooting, including TCP/IP, DNS, DHCP, Wi-Fi, and VLANsFirewall and VPN troubleshooting; SonicWall experience is a plusEndpoint security, antivirus, and malware troubleshootingExperience using remote support and remote monitoring toolsBasic virtualization knowledge, including Microsoft Hyper-VUser account, permissions, printer, workstation, and peripheral troubleshootingVoIP support experience, including platforms such as FreePBX or similar systems, is a plusExperience working with ticketing or PSA systems in a Help Desk environment is preferredIndustry certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, or CCNA are preferred but not required.What We Are Looking For1-3 years of relevant IT support experience or equivalent hands-on technical experienceStrong troubleshooting skills with a solid understanding of desktop, Microsoft 365, network, and basic server technologiesExcellent customer service and interpersonal skillsAbility to communicate technical information clearly to non-technical usersComfortable working in a fast-paced environment supporting multiple small to mid-sized business clientsAbility to work independently while knowing when to escalate more complex issuesStrong organizational skills with the ability to prioritize and manage multiple support requestsStrong written and verbal communication skillsA positive, professional attitude and willingness to learn new technologiesAbility to lift and move IT equipment weighing up to 50 poundsA valid driver’s license and willingness to travel locally to client locations as needed during the workdayTechnologies You Will Work With & LearnConnectWise PSANinja RMMAxcient Backup and Business ContinuityCyber Security software solutionsWhy Choose Bohannan Huston (EnvisionIT Solutions)?At EnvisionIT Solutions, we are passionate about helping clients succeed through proactive Managed IT Services, advanced cybersecurity, and trusted strategic guidance. We have built a workplace culture centered on excellence, accountability, collaboration, and continuous improvement. Team members at EnvisionIT Solutions have the opportunity to grow their careers, expand their skills, and make a meaningful impact while working alongside a talented team dedicated to delivering exceptional client experience.Why Albuquerque, New

Mexico?Albuquerque is a city rich in innovation, outdoor adventure, and cultural diversity. Ranked as one of the friendliest and most bikeable cities in the U.S., Albuquerque offers affordable living, a thriving professional community, and 300+ days of sunshine.What We OfferProfessional Development - Access to mentorship, training, and hands-on technical experience.Work-Life Balance - Three weeks of flexible leave plus an additional week off during the winter break to support personal and professional well-being.Comprehensive Benefits - Medical, dental, and vision insurance, plus an HSA with company contributions.Financial Security - A 401(k) retirement plan with a competitive company match.Award-Winning Workplace - Recognized as a Top Workplace and ENR Top 500 Firm since 1998.Take the Next Step in Your CareerIf you are excited to join a collaborative team, and develop your skills in a supportive environment, we encourage you to apply today! Equal

Epic Special Education Staffing

• Albuquerque, NM Together, we are the Epic Special Education Staffing family and family is how we view each member of this incredible community. From our family to the nation’s schools and leading …