IT Support Specialist

As an IT Support Specialist, you will:

· Provide exceptional help desk support by answering incoming service requests and assisting customers by phone, email, remote support, and on-site visits.

· Create, document, prioritize, and manage support tickets while escalating issues appropriately when additional expertise is needed.

· Troubleshoot hardware, software, networking, and Microsoft Windows issues for business clients.

· Support technologies such as Microsoft 365, Windows Server, networking, cybersecurity, cloud services, virtualization, managed backups, and business continuity solutions.

· Perform recurring maintenance, monitoring, and preventative support for customer environments both remotely and on-site.

· Review technical findings with senior technicians or management before preparing recommendations or reports for clients when appropriate.

· Assist with planning, coordinating, and completing small technology projects for business customers.

· Help manage project timelines and communicate project progress with clients and fellow team members.

· Install, configure, and maintain workstations, servers, printers, networking equipment, and business technology solutions.

· Provide on-site technical support while collaborating with senior technicians remotely when needed.

· Maintain detailed documentation of work completed and ensure client records remain accurate.

· Deliver professional, courteous customer service while representing the company in a positive manner.

· Associate’s or Bachelor’s Degree in Information Technology, Computer Science, Cybersecurity, or a related field OR at least 1-2 years of professional IT support experience.

While experience is valuable, we’re equally interested in candidates with the right attitude, work ethic, and willingness to learn. We invest in developing our team members.

· Valid driver’s license, clean driving record, and reliable transportation for local on-site client visits.

· Excellent verbal and written communication skills.

· Strong customer service skills and professional demeanor.

· Ability to efficiently manage multiple tasks while maintaining excellent follow-up and organization.

· Strong troubleshooting and problem-solving skills.

· Ability to learn quickly and adapt to new technologies.

· Ability to work independently after training while also contributing effectively as part of a team.

· Dependable, punctual, and highly organized.

· Strong work ethic with a desire for continuous professional growth in the IT industry.

Preferred Qualifications (Beneficial but Not Required)

Experience with any of the following is considered a strong advantage:

· Working within an IT ticketing, billing, or PSA (Professional Services Automation) platform, such as ConnectWise Manage, Autotask, HaloPSA, Syncro, or similar systems.

· Remote support software such as ConnectWise Control (ScreenConnect), TeamViewer, Splashtop, AnyDesk, or similar tools.

· Microsoft 365 administration and user management.

· Active Directory and Microsoft Entra ID (Azure AD).

· Basic networking concepts including switches, routers, wireless networking, DNS, DHCP, and VPN connectivity.

· Setting up, configuring, monitoring, and troubleshooting managed backup solutions.

· Endpoint security and antivirus management.

· Business workstation deployment and configuration.

· Experience working in a Managed Service Provider (MSP) environment.

· Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, or similar certifications.

· Experience documenting networks, systems, procedures, and client environments.

Technologies You’ll Be Exposed To

Depending on client needs, you’ll gain hands-on experience with a broad range of business technologies, including:

· Microsoft 365, Windows 10/11, and Windows Server

· Active Directory and Microsoft Entra ID

· Networking, switching, routing, Wi-Fi, DNS, DHCP, and VPNs

· Virtualization technologies such as Hyper-V and VMware

· Managed backups, business continuity, and disaster recovery

· Endpoint security, antivirus, firewalls, and cybersecurity tools

· Cloud services, VoIP systems, and business workstation deployments

· Remote Monitoring and Management (RMM), remote support, and PSA platforms

The Ideal Candidate

We’re looking for someone who:

· Enjoys helping people solve technology challenges.

· Communicates clearly and professionally with customers.

· Can confidently manage multiple priorities without losing attention to detail.

· Handles difficult technical situations with patience and professionalism.

· Takes ownership of problems and follows them through to completion.

· Has the ambition to become a highly efficient, self-sufficient technical troubleshooter.

· Enjoys learning new technology and continuously improving their skills.

· Wants to build a long-term career with a growing company., * Associate (Preferred), * professional IT support : 2 years (Preferred)

Paid training, Professional development assistance, 401(k), Health insurance, Retirement plan, 401(k) matching, Paid time off, Vision insurance Full-time 116 7th Street NW, North Canton, OH 44720, We believe our employees are our greatest asset and offer a competitive benefits package, including:

· Competitive salary based on experience, education, and certifications

· Company-sponsored health insurance

· Paid Time Off (PTO)

· Paid holidays

· Retirement savings plan with company matching

· Paid technical training and professional development

· Paid certification training and reimbursement for approved industry certifications

· Long-term career advancement opportunities

· Supportive, team-oriented work environment

· Exposure to a wide variety of technologies and business environments

Why You’ll Love Working Here

At NSAO, you’ll work with a close-knit team that values collaboration, professionalism, and personal growth. Every day presents new challenges and opportunities to learn, whether you’re assisting clients remotely, solving complex technical issues, or helping deploy new technology solutions.

We’re proud of the long-term relationships we’ve built with both our clients and our employees, and we’re excited to continue growing with the next great addition to our team.

What Success Looks Like

· Within your first year, you’ll be expected to:

· Build trusted relationships with our clients.

· Resolve support requests efficiently and professionally.

· Become increasingly independent in troubleshooting technical issues.

· Assist with client projects from planning through completion.

· Continue expanding your technical knowledge through hands-on experience and ongoing training.

· Contribute to the positive, team-oriented culture that has made NSAO successful for more than 20 years.

If you’re ready to build a career in IT with a company that invests in your success, we’d love to hear from you. Apply today!

Pay: $45,000.00 - $68,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

NETWORK SOLUTIONS AND OPTIMIZATION, LLC (NSAO) is seeking an enthusiastic and customer-focused IT Support Specialist to join our growing team. We’re looking for someone who enjoys solving technical problems, helping people, and continuously learning new technologies.

Every day is different. You’ll gain experience across multiple industries, technologies, and business environments instead of supporting a single organization’s network. If you’re looking to accelerate your IT career, this role provides exposure that few internal IT positions can match.

Whether you’re an early-career IT professional with a degree or someone who has gained valuable hands-on experience in the field, this position offers the opportunity to build a rewarding long-term career with a company that values teamwork, integrity, and exceptional customer service.

As an IT Support Specialist, you’ll support a wide variety of small business clients while working alongside experienced technicians who are invested in helping you grow your technical knowledge and professional career.

At NSAO, we believe in developing our team members. As your skills grow, you’ll have opportunities to take on more advanced technical responsibilities, manage larger projects, earn industry certifications, and increase your responsibilities, technical expertise, and compensation based on your growth and contributions.

We’re a collaborative team that believes in mentoring one another, sharing knowledge, and celebrating success together. We succeed by helping each other grow.

About NSAO

Founded in January 2003, Network Solutions and Optimization, LLC (NSAO) has built its reputation by providing dependable IT solutions and exceptional customer service to businesses throughout Northeast Ohio. In fact, many of our clients have been with us since the mid-1990s, long before the company was officially established. Those long-standing relationships reflect our commitment to responsiveness, clear communication, proactive management, and doing what’s right for our clients.

As our company continues to grow, we’re excited to welcome another talented team member who shares our passion for technology and customer service. If you’re looking for more than just a job-and want a career where you can continue learning and advancing-we’d love to meet you.