Manufacturing IT Technician

AST SpaceMobile is currently seeking a skilled Manufacturing IT Technician to provide technical support and maintenance for IT systems within a manufacturing environment. This role ensures smooth operation of hardware, software, and network infrastructure - including Manufacturing Execution Systems (MES) - while contributing to the reliability and efficiency of IT operations. This role is hands-on and fast-paced, ideal for someone who excels in troubleshooting, customer service, and adapting quickly in a growing environment., * Provide technical support to end users for workstations, servers, and mobile devices (hardware and software).

• Assist with deployment of on-premises hardware including routers, switches, Ethernet cabling, servers, workstations, monitors, and printers.
• Manage user accounts in on-premises Active Directory and cloud-based identity providers (Azure AD, Intune, etc).
• Perform software installations, patches, and upgrades to maintain system security and integrity.
• Troubleshoot issues to isolate and diagnose common hardware and software problems.
• Create and maintain accurate systems documentation.
• Escalate complex issues to subject matter experts when required.
• Provide first-level support for Manufacturing Execution Systems (MES).
• Troubleshoot and resolve issues impacting production systems promptly to minimize downtime.
• Work closely with production teams, quality engineers, and IT leadership to implement technology solutions.
• Train end-users on IT tools and ensure proper usage of MES and other systems.
• Identify opportunities for process optimization and system enhancements
• Perform other related duties as assigned.

• High school diploma or equivalent required; associate or bachelor’s degree in IT or related field preferred.
• IT-related certifications (Microsoft, CompTIA, VMware) are a plus.

Experience:

• A minimum of 2+ years in desktop support, help desk, or customer support roles specifically related to manufacturing.
• Experience supporting Microsoft Windows, Android and iOS in a technical support capacity.
• Experience with Zebra products, thermal printers, mobile computers, scanners
• Experience supporting manufacturing systems such as MES and ERP platforms.
• Hands-on experience with hardware maintenance including racking servers, deploying workstations, and setting up peripheral devices.
• Familiarity with networking fundamentals including TCP/IP, firewalls, and routing.
• Ability to work in a fast-paced and rapidly changing environment.

Preferred Qualifications

• Experience with TULIP or similar MES platforms.
• Experience with Zebra products (thermal printers, mobile computers, etc)
• Certifications such as Microsoft, CompTIA, VMware.
• Experience supporting Windows, macOS, iOS, and Android devices.
• Experience with Cisco Meraki network infrastructure.
• Flexibility to provide on-call support or adjusted hours as production needs require.

Soft Skills

• Strong interpersonal and communication skills.
• Proven ability to collaborate effectively within cross-functional teams.
• Excellent written and verbal communication skills.
• Meticulous attention to detail to ensure accuracy of documentation and deliverables.
• Customer service mindset and ability to learn new technologies quickly.

Technology Stack

• Operating Systems: Windows, macOS, iOS, Android.
• Identity & Access: Active Directory, Azure AD, Intune.
• Zebra Printers ZT4xx, ZD4xx, Zebra mobile computers MC3300, TC7x
• MES platforms such as TULIP.
• ERP systems such as Oracle NetSuite.
• Networking: Routers, switches, firewalls, TCP/IP, Meraki environments.
• Cloud Services: AWS, Azure.
• Hardware: Servers, workstations, printers (thermal), mobile devices (Zebra, iOS, Android), and cabling.
• Productivity & Collaboration: Microsoft 365, Teams.

Physical Requirements

• Ability to lift and handle hardware up to 50 lbs.
• Ability to stand, bend, reach, and perform hands-on work for extended periods.
• Ability to work in a manufacturing environment around machinery and production equipment.

This job description may not be inclusive to the duties and responsibilities listed. Additional tasks may be assigned to the employee from time to time or the scope of the job may change as needed by business demands., 1st Level Support, Amazon Web Services (AWS), Android, Broadband, Cisco Network Systems, Cloud Computing, Communication Skills, CompTIA - Computing Technology Industry Association, Computer Maintenance, Computer Security, Cross-Functional, Customer Support/Service, Desktop Administration, Detail Oriented, Documentation, ERP (Enterprise Resource Planning), Ethernet Cable, Firewalls, Government, Help Desk, High School Diploma, Identify Issues, Information Technology & Information Systems, Intellectual Property (IP), Interpersonal Skills, Mac Operating System, Manufacturing, Manufacturing Execution Systems (MES), Manufacturing Systems, Microsoft Active Directory, Microsoft Certifications, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Operating System, Mobile Devices, NetSuite, Network Administration/Management, Network Routers, Network Routing, Network Switching, On Call, Operating Systems, Oracle Applications, Patents, Peripheral Hardware, Physical Demands, Presentation/Verbal Skills, Printers, Problem Solving Skills, Process Improvement, Production Machining, Production Systems, Quality Engineering, Server Hardware, Server Maintenance, Software Installation, Software Patches, Systems Administration/Management, Systems Maintenance, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Leadership, Technical Support, Technical Training, Thermal Printers, User Account Administration, VMWare, Writing Skills, iOS