Data Center IT Operations Technician, Data Center Operations

• Serve as a senior technical escalation point for the operations team
• Maintain a high level of system (Server/Network) reliability by prioritising and resolving trouble tickets efficiently
• Share knowledge and help educate less technical staff on best practices
• Install and configure racks of hosts in line with internal SLAs
• Triage and resolve trouble tickets for all devices in your region
• Be the Data Centre point of contact for all High Severity issues
• Participate in and deliver on high-impact small to mid-scale projects
• Help define metrics to increase customer uptime
• Contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews
• Deep dive into server issues and perform remediation of physical layer outages (Systems & Network)

2+ years of computer hardware troubleshooting and repair experience

• 2+ years of computer networking experience
• High school or equivalent diploma
• Experience working with Linux operating systems
• Valid and active driver’s license
• Ability to cover 24/7 shift rotation

Preferred Qualifications

• Experience with cabling infrastructure best practices and methodologies
• Experience with TCP/ICP networking fundamentals and application of IP protocols such as: DNS, DHCP, NTP, SMTP, and SNMP
• Experience with a ticket-driven workload
• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)
• Demonstrated ability to mentor and develop junior team members

• This role involves bending, lifting (up to 20kg), stretching, and reaching, ascending and descending ladders safely
• 24/7 shift coverage is required and includes 12-hour rotating shifts
• Due to the location of our sites, candidates should possess a valid driver’s licence and their own vehicle

About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running.

We are looking for experienced Data Centre Technicians to join our team as a senior resolver. You will become the escalation point for your support team and be able to troubleshoot and solve complex infrastructure issues. You will help create and maintain documentation on the technologies you support and be the primary escalation point for junior staff.

Data Center Operations designs, installs & maintains the world’s largest Computing Infrastructure. This role is a unique opportunity to work in some of the most cutting-edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of cloud technology in the region.