Software Engineer, Agents

Glean is looking for product engineers to help build the future of AI Agents at work. In this role, you will work across product, AI, and platform to help users build, evaluate, self-improve, deploy, and operate powerful agents inside Glean. This is a highly cross-functional role for engineers who like owning user-facing product experiences end to end while staying close to the underlying systems that make those experiences work. You will help shape how users create agents, how those agents run in auto-mode or independently, how they are evaluated and improved over time, and how we make them reliable, safe, and easy to deploy at scale. The role provides ample opportunities to work on some of the most important challenges in modern AI product development: building intuitive agent-authoring experiences, designing strong eval and feedback loops, enabling self-improvement flows, defining safe and scalable deployment patterns, and making complex agent behavior feel understandable, controllable, and effective for end users. Like the original role, this team values strong technical execution, customer impact, reliability, and thoughtful tradeoffs between speed, quality, and system cost.

You will:

• Build end-to-end product experiences that help users create and configure AI agents for real work.
• Design and ship workflows that help users evaluate agent quality, inspect results, and understand failure modes.
• Build product loops that help agents improve over time through feedback, evals, optimization, and self-improvement primitives.
• Help users deploy and operate both auto-mode agents and more independent agents with the right guardrails, controls, and visibility.
• Work across frontend, backend, prompting, harness behaviour, infrastructure and product systems to turn agent capabilities into polished user experiences.
• Partner closely with design, product, research, and go-to-market teams to identify high-value agent use cases and make them successful in practice.
• Balance product ambition with engineering rigor, making thoughtful tradeoffs across quality, latency, trust, and cost., We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We’re committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. AI-First Mindset at Glean: At Glean, AI fluency is core to how we work and we’re committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you’ll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today - prior Glean experience isn’t required. Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement. By clicking “Submit Application,” I confirm that I have read the Global Data Privacy Notice and the Applicant Arbitration Agreement, and I agree to the terms., Website How did you hear about Glean?* Select… Please input the total years of experience you have that are relevant for this role.* What AI tools are you currently using today and how are you using them?*

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• BA/BS in computer science, or related degree.
• Minimum 6+ years of experience building product software.
• Strong coding skills in languages such as Go, Python, Java or Typescript, with an emphasis on building reliable, well-tested systems.
• Experience building AI, agentic, workflow, automation, or developer-product experiences is a strong plus.
• Strong product sense and comfort working across both user-facing experiences and backend systems.
• Leadership skills and past management experience are a bonus.

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles. At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level. Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality. If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.