Salesforce Administrator

We are seeking an experienced Salesforce Administrator responsible for managing, configuring, and supporting the Salesforce platform across business teams. The role will be approximately 80% Salesforce Administration and 20% Business Analysis, with the BA responsibilities focused on gathering requirements, understanding business processes, documenting functional needs, and translating business requirements into Salesforce solutions. The ideal candidate will have strong hands-on Salesforce Administration experience, excellent problem-solving skills, and the ability to work closely with business stakeholders, developers, and technical teams., Salesforce Administration 80% * Perform day-to-day administration, configuration, and support of the Salesforce platform. * Manage Salesforce Users, Profiles, Roles, Permission Sets, Permission Set Groups, Public Groups, Queues, and Sharing Rules. * Configure and maintain Objects, Fields, Record Types, Page Layouts, Validation Rules, Formula Fields, Flows, Approval Processes, and Automation. * Develop and maintain Salesforce Flow solutions to automate business processes and reduce manual activities. * Manage user access, security, data visibility, and role hierarchy in accordance with business requirements. * Create and maintain Reports, Dashboards, Report Types, List Views, and Analytics. * Perform data management activities including data imports, updates, exports, deduplication, data cleansing, and data validation. * Use tools such as Data Loader and Salesforce data import utilities for bulk data operations. * Monitor Salesforce data quality, system performance, and overall platform health. * Troubleshoot Salesforce issues and provide Tier 1/Tier 2 production support. * Manage Salesforce enhancements, configuration changes, and release activities. * Work with Salesforce Developers and technical teams on customizations, integrations, and complex requirements. * Participate in Salesforce deployments and change management activities. * Maintain Salesforce documentation, configuration documentation, and user guides. * Support Salesforce upgrades and new feature releases. * Follow Salesforce best practices for security, scalability, configuration, and maintainability. * Assist with sandbox management, testing, UAT, and production deployments. * Provide training and support to Salesforce users when required.

Business Analyst Responsibilities 20% * Work directly with business stakeholders to understand and document business needs and process requirements. * Conduct requirement-gathering sessions, stakeholder interviews, and working sessions. * Translate business requirements into Salesforce functional requirements and configuration specifications. * Analyze existing business processes and identify opportunities for Salesforce automation and improvement. * Create Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), user stories, process flows, and acceptance criteria. * Collaborate with Product Owners, business stakeholders, developers, QA teams, and Salesforce administrators. * Create As-Is and To-Be process documentation and identify process gaps. * Prioritize Salesforce enhancement requests based on business value and technical feasibility. * Assist in defining user stories, acceptance criteria, and test scenarios. * Participate in UAT planning, UAT execution, defect triage, and business sign-off. * Validate that Salesforce solutions meet the original business requirements. * Communicate requirements and solution details effectively between business and technical teams. * Provide recommendations for improving Salesforce processes, workflows, data quality, and user experience.

4+ years of experience working as a Salesforce Administrator or in a similar Salesforce platform role. * Strong hands-on experience with Salesforce Lightning Experience. * Strong knowledge of Salesforce configuration and administration. * Experience with Salesforce Flow, Reports, Dashboards, Security, Data Management, and User Administration. * Strong understanding of Salesforce Objects, Relationships, Record Types, Validation Rules, Page Layouts, Profiles, Permission Sets, Roles, and Sharing Rules. * Experience with Data Loader and Salesforce data management tools. * Experience supporting Salesforce users and troubleshooting production issues. * Ability to work with Salesforce Developers on custom development and integrations. * Experience gathering requirements and documenting business processes. * Understanding of SDLC, Agile/Scrum, UAT, and change management. * Strong analytical, communication, documentation, and stakeholder-management skills.

Preferred Qualifications * Salesforce Administrator certification.Salesforce Advanced Administrator certification is a plus. * Experience with Salesforce Service Cloud or Sales Cloud. * Experience with Salesforce integrations and APIs is a plus. * Familiarity with Jira, Confluence, or similar Agile/project management tools. * Experience creating process flows using tools such as Visio, Lucidchart, or similar. * Basic understanding of SOQL and Salesforce data architecture is a plus.

Key Skills Salesforce Administration: Salesforce Lightning, Sales Cloud, Service Cloud, User Management, Security, Profiles, Roles, Permission Sets, Sharing Rules, Objects, Fields, Record Types, Page Layouts, Validation Rules, Salesforce Flow, Approval Processes Data & Reporting: Data Loader, Data Management, Data Cleansing, Reports, Dashboards, Report Types, Data Quality Business Analysis: Requirements Gathering, BRD, FRD, User Stories, Acceptance Criteria, Process Mapping, As-Is/To-Be Analysis, Gap Analysis, UAT, Stakeholder Management Methodologies & Tools: Agile, Scrum, SDLC, Jira, Confluence, UAT, Change Management