Product Owner

You will be responsible for maximizing the value the platform creates for customers, partners and the organization. The role combines Product Management and Product Ownership, giving you responsibility from product strategy and customer experience through to backlog prioritization and successful delivery.

You will work in a multidisciplinary environment where digital products, integrations, security, infrastructure and operational reliability come together.

The role

As Product Owner, you will be accountable for the success and further development of a customer-facing digital platform.

You will define the product vision and roadmap, understand customer needs, improve customer journeys, drive adoption and translate strategic priorities into clear product outcomes.

At the same time, you will lead the product team from a functional perspective and work closely with engineering, architecture, security, infrastructure, platform and operational teams to ensure successful delivery.

You will operate at the intersection of:

• Customer experience
• Business value
• Product strategy
• Technology delivery
• Operational excellence

Your responsibilities

Product strategy & vision

• Define and communicate the product vision, strategy and roadmap.
• Translate customer needs, business objectives and organizational priorities into clear product outcomes.
• Position the platform as a strategic digital channel within the organization.
• Drive adoption and maximize value creation for users and the business.
• Create alignment among stakeholders on priorities, roadmap decisions and product trade-offs.

Customer experience

• Own and continuously improve the end-to-end customer journey.
• Develop a strong understanding of customer segments and user needs.
• Identify customer pain points and translate them into concrete product improvements.
• Promote a consistent, intuitive and reliable user experience.
• Use customer feedback, usage data and product insights to support product decisions.

Product delivery & scalability

• Lead the product team and create clarity around goals, priorities and expected outcomes.
• Own, maintain and continuously prioritize the product backlog.
• Balance customer value, business impact, urgency, dependencies, technical feasibility and operational risk.
• Ensure user stories, acceptance criteria and non-functional requirements are sufficiently clear and ready for development.
• Review and accept completed work and adjust priorities based on demonstrations, testing, stakeholder feedback and product data.
• Collaborate closely with engineering, architecture, security, infrastructure and platform teams.
• Help establish reusable capabilities, standards and governance that enable faster integration of new digital services.
• Reduce friction and lead times when onboarding new services.
• Ensure the platform remains scalable, maintainable and ready for future growth.

Product performance

• Define and monitor KPIs related to adoption, usage, service quality and customer satisfaction.
• Use analytics and digital insights to identify opportunities and guide investments.
• Measure product outcomes and communicate progress to stakeholders.
• Continuously improve the value delivered to customers and the organization.

Operational excellence

• Define and follow up on service expectations, reliability and performance indicators.
• Collaborate with operational teams to ensure availability, monitoring and support readiness.
• Contribute to incident management and continuous improvement.
• Balance customer value and delivery speed with security, reliability and long-term sustainability.

What success looks like

Success in this role means:

• Increasing adoption and usage of the digital platform.
• Improving customer satisfaction and reducing friction.
• Accelerating the onboarding and integration of new services.
• Creating strong alignment across business and technology stakeholders.
• Delivering reliable, secure and scalable digital services.
• Maintaining a product roadmap that consistently generates measurable customer and business value., * Customer portals
• UX and customer journey design
• Identity and access management
• User onboarding and account management
• Digital self-service products

Integration platforms

• APIs and system integrations
• Developer portals
• Machine-to-machine communication
• Data exchange platforms
• SLA-driven digital services, You will work in an environment where digital transformation, customer experience and technology come together, with enough scale and complexity to make product decisions genuinely impactful.

You will collaborate with experienced specialists across business and technology while having significant responsibility for the direction and performance of the product.

• Master’s degree or equivalent through experience.
• At least 5 years of experience in Product Management, Product Ownership, Digital Platforms or Customer Portals.
• Professional proficiency in English combined with Dutch and/or French.
• Proven experience defining product vision, roadmaps and measurable product outcomes.
• Experience leading a cross-functional product team in an Agile environment.
• Strong experience with backlog ownership, prioritization and accountability for delivery outcomes.
• Experience with customer-facing digital products, portals, platforms or service integration environments.
• Experience in infrastructure, utilities, energy or another complex B2B environment is considered an asset.

Skills

• Strong stakeholder management and influencing skills.
• Customer-centric mindset and sound product judgement.
• Ability to translate customer needs into strategic priorities, actionable roadmaps and a development-ready backlog.
• Strong communication skills across both business and technology audiences.
• Analytical and data-driven approach to decision-making.
• Ability to navigate ambiguity and create clarity.
• Comfortable discussing technology, integrations, digital platforms and delivery risks with technical teams.

Mindset

You are:

• Customer-focused and outcome-driven.
• Curious and eager to learn.
• Pragmatic and hands-on.
• A strong product leader, collaborator and relationship builder.
• Comfortable making difficult prioritization decisions.
• Able to create alignment between stakeholders with different objectives.
• Capable of combining strategic thinking with operational discipline.